FrontPoint Security Solutions reviews and complaints 1
View all 28 complaintsFrontPoint Security Solutions - 3 year contract
First, let me say that I am not angry about my situation - just a little angry at myself for having gotten into this situation. I ordered my alarm system from Frontpoint in July 2011 (to replace an old wired one). Unfortunately this was right at the time that I learned that I had stage 3 lung cancer, so don't ask me too many details about our transaction! And now two years later, and one lung lighter, I can't work my regular teaching job and am going to retire in the mountains of California with a small pension and no health insurance coverage. And NO NEED FOR BURGLAR MONITORING! But it looks like I will have it, since I still have 1 year to go on mmy contract and I can't afford to pay the 80% to cancel. I suppose that I wogiveuld just like to ask you nicely to show some compassion when people have these stinky life things they never expected and give me and them a break. That would certainly be the bestChristmas present I would receive this year.
Due to employment changes, I wanted to act responsibly by lowering my bills, starting with removing my security system, which I have never taken out of the box. Call me stupid, but the math doesn't add up. Apparently I am required to pay almost seven hundred dollars to get out of the last few months of my contract, when the equipment is only worth a little over 300.00. No matter how I tried to get an explanation on that, the marketing fellow kept deviating from the actual issue, eventually getting rude when I asked him to stick to the question.
Paying MORE than the amount owed using the math for the remaining monthly contract is not the conversation that I had with the customer service when I signed up almost two years ago. I was told and took notes on this, that I only had to buy out three months and return the equipment in the original box, which I carefully stored. Stupid me for not taking the time to read the fine, fine, fine print on the back page...although I trusted the people are supposed to be trusted. Silly me.