Allegiant Air reviews and complaints 1
View all 175 complaintsAllegiant Air - tripflex charge
In reviewing my itinerary for a trip to Orlando, I noticed that we were charged for tripflex insurance ($31.96) and priority boarding ($19.98). Allegiant makes you opt out of these instead of opting in. That doesn't seem quite fair to me. You have a 24 hour period to make a change to your reservation. Unfortunately, that time had passed when I noticed these charges. Also, when you make a reservation with Allegiant, they automatically assign you seats. For this flight, they had my husband and I sitting several rows apart when, in fact there were many seats open where we could have sat together. Of course, then when you change your seats in order to sit together, you are charged for this ($51.96). This is the biggest ripoff of all.
The complaint has been investigated and resolved to the customer’s satisfaction.
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This is the second time I have booked a flight with Alligiant Air and it is the last! Both times I unclicked priority boarding and it still charged me the fees. By the time the fees were all added up it cost me an extra $70.00. Not to mention paying $30.00 each way to check bags! It wasn't my mistake either as I exited it and went back in to do it over and the same thing happened. I tried to get the customer service number to report it and the number I reached (1-800-2-cha-cha) said I had to call on a mobile phone so they could text me back the answer. So I did even did that and they directed me to the same number! It is a rip off. The flight is non-stop so it is convenient but I will go on another airline before I let them do this to me again. Further more I plan on reporting it to the Better Business bureau to see if they can make them clean up their act. I also have about 200 friends on facebook and they are going to know about it, too!
are u frikin kidding me? maybe if you paid the f*** attention to what the hell u were doing in the first place you would not have been charged the trip flex and u could have chosen seats together. The next time you make a res pull your head out of your a$$ first!