I purchased several 4-packs of ASSURED hand sanitizer. Once home, I determined that several of the small bottles were only partially (less than half) full. I decided to try to exchange them for full bottles, but couldn't find my receipt. After waiting in line I showed the cashier the defective product and kindly asked to exchange it. She told me I would have to wait for the store manager. After a couple of minutes, the manager, Ms. Deidre White, appeared from the office and I repeated the story to her. She told me ( abruptly) that without a receipt there was nothing she could do. When I asked for an even exchange, she told me to get in the back of the line, which now had nine people in it. I politely asked if she could take me since I had just waited in that same line. She refused. She then proceeded to open the line next to that one, and began to take every customer but me. I then asked for the name of the regional manager, which she refused to produce.
I am a long time loyal Dollar Tree customer. Last December, I spent over $200 on hats and socks for the homeless. Employees in that store are generally kind and friendly. I was amazed at just how rude Ms. White was. While I do not expect punitive measures to be taken, perhaps retraining would be helpful. You have lost a good customer for a two dollar purchase.