50 Floor reviews and complaints 1
View all 30 complaints50 Floor - Installation of lvt flooring axis pro
I had a floor installed in Feb 2020 and a week after the floor was installed, I called because one of the tiles was coming up. The tech came back out and put glue on the tile. Since that time, I now have several tiles coming up. I expIained to the representative that my original contract stated that 60 sq.ft of subfloor was needed to make repairs. However, the installation tech stated that this was not on his work order. He made a phone call and continued to install the floor after the call without the subfloor.
I called on 1 July 2021 to report the current problem and was told to send in photos and I sent them to customer service. Sometimes our feet are getting caught on the edges of tile that is loose. One tile is already chipped because of this.
On 5 July I called to check on the status of my complaint and talked with Ms. Donna Young and was told that my floor was out of warranty. She stated that she could get someone to come out to look at the floor for $175.
I declined.
Desired outcome: I would like to have the floor fixed to prevent continued tripping hazards. I am not a tech so I am not sure what can be done
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