Designer Shoe Warehouse [DSW]

I live in NYC, but I was in Boston for my brother's funeral. I purchased this item, for a hike.

But, because of the circumstances, I decided that I wasn't up to the walking trip.

Then, before my return to NYC.

I bring the merchandise back to the store.

Unfortunately, I encountered Ms. Rosa, she was very unpleasant and she refused to take the merchandise back. Even though everything was in great condition.

I was about to walk out of the door, disappointed.

Then, the person that actually, take care of my purchase the day before, did take care of the return for me.

This Ms. Rosa needs some serious training on customer service.

Kind regards,