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CB Footwear Designer Shoe Warehouse [DSW] 300 Mishawum Rd #130, Woburn, MA, 01801, US
Designer Shoe Warehouse [DSW] company logo
Designer Shoe Warehouse [DSW]
reviews & complaints
Designer Shoe Warehouse [DSW] company logo

Designer Shoe Warehouse [DSW]

300 Mishawum Rd #130, Woburn, MA, 01801, US
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1 complaint
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Website
www.dsw.com
Phone number
+1 (978) 393-7026
Category
Footwear
Working hours
Mon
10:00 am - 8:00 pm
Tue
10:00 am - 8:00 pm
Wed
10:00 am - 8:00 pm
Thu
10:00 am - 8:00 pm
Fri
10:00 am - 8:00 pm
Sat
10:00 am - 8:00 pm
Sun
10:00 am - 7:00 pm

Designer Shoe Warehouse [DSW] reviews and complaints 1

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Y
2:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DSW - Midtown platform high-top sneakers top shea

I live in NYC, but I was in Boston for my brother's funeral. I purchased this item, for a hike.

But, because of the circumstances, I decided that I wasn't up to the walking trip.

Then, before my return to NYC.

I bring the merchandise back to the store.

Unfortunately, I encountered Ms. Rosa, she was very unpleasant and she refused to take the merchandise back. Even though everything was in great condition.

I was about to walk out of the door, disappointed.

Then, the person that actually, take care of my purchase the day before, did take care of the return for me.

This Ms. Rosa needs some serious training on customer service.

Kind regards,

Claimed loss: Rudness and unprofessional verbal rampage.

Desired outcome: Train or re-train this person, before she causes the store loosing customers. Hire better individuals with more compassion, tolerance, and patience. Retail is like raising children.

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