Menu
CB Bars and Cafes Starbucks 2530 Tanger Blvd, Gonzales, LA, 70737, US
Starbucks company logo
Starbucks
reviews & complaints
Starbucks company logo

Starbucks

2530 Tanger Blvd, Gonzales, LA, 70737, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
ComplaintsBoard
U
5:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Starbucks - tanger outlet mall starbucks, gonzales la.

Yesterday (Sunday, 01/27/19) @18:35, my husband and I were in the Starbuck's at the Tanger Outlet Mall in Gonzales, La.
The experience was such that we would not return and this is unfortunate, as we have enjoyed this particular Starbuck's for years now. We enjoy playing games while having a couple of coffee beverages. We actually travel from New Orleans to this Starbuck's, but
with the unpleasant experience yesterday, we will find a new coffeehouse. I am finding this to be common for Starbuck's experiences and not sure what the issue is.
The barista that took our order was initially very pleasant and friendly. We had to ask for coffee creamer as there was none at the condiment station and the condiment station was also empty of Splenda, and overflowing with trash and the entire restaurant smelled bad. Another customer mentioned there was no brown sugar. We can certainly overlook that and the barista filled the half and half container when I asked for it and I offered to take it to the station. What I have trouble overlooking, is when my husband went to ask her for Splenda, she waited on 3 separate customers after he asked her. So, I actually for the first time in the fifteen years and Starbuck's locations in at least fifteen states, went underneath the condiment section and filled the Splenda myself. I will assume she did not hear me when I told her I filled the Splenda because she said nothing to me. My husband and I stayed for an hour and when we went to leave, I needed a refill of ice water and asked the male barista behind the counter if I could have a cup of ice, after waiting and being ignored, and he took my cup-filled it and handed it to me without a word and looked exasperated. I left the store and waited for my husband outside who had to use the restroom, as I felt I was seriously a burden to these baristas. I sat on the bench waiting for my husband and realized I felt pretty bad at the way I was treated. I discussed it with my husband and we agreed it isn't worth it to go into a coffeehouse who treats paying customers so shabbily. Not when there are SO many other choices.

Read full review of Starbucks
View 0 more photos
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.