White Castle reviews and complaints 1
View all 381 complaintsWhite Castle - Service.
The restaurant was really busy long line in the drive through and long line inside the place and customer were getting upset at the long wait, the staff was clearing the drive through quicker than the people waiting inside the store, only White Castle in the area, I’m upset you closed down the White Castle in DeKalb, please put another White Castle near this location to help with congestion. Waited and waited it seem that the staff was working hard and quickly but seems they had no direction essentially, seem they were just not going in order of orders coming in and explaining there will be a small wait just taking the money and ringing up orders. The orders should be made as they come in in the order they came in. There were people who were complaining they waited over an hour for their food. Store#010094
Desired outcome: Waited for our food and eventually got our food.
Latest White Castle Reviews
gave me the wrong order and was a attacked White Castle coffee put back in stores. Food burnt and the time it took to get it. Customer service Very slow service, hamburgers not prepared fresh or as ordered.Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!