Regus

To whom it may concern:
This is my first time using Regus' services, and to be honest, it has been a horrible experience!
The company's operation is unprofessional and very disturbing, considering everything appears to be preprogrammed via algorithms. Once something goes wrong, particularly in my case - double and triple billing - I'm at the mercy of your digitized system that doesn't function properly. 

Case in point:

1) I can't log into my online account because the Regus algorithm says my email address hasn't been verified (see attached screenshots from my laptop and cellphone). However, I have yet to receive an email verification request from Regus, and I checked the spam folder.
But it's clear that my email address is registered in your system because we are communicating via email.

2) On 6 January, I spoke with the 401 N. Michigan Ave. office manager Manny Montanez about being billed twice. Montanez's response to my concern was that the second $59 charge was for Feb. payment in advance; however, the invoice says it is due on the 15 January. If it is due on the 15th, why is it taken out of my account on the 6 January? In response, Montanez emailed a screenshot of the terms and conditions, which needs to be clarified and easier to understand.
4.9 terms and conditions state:

Standard services: Monthly fee, plus applicable taxes, and any recurring services requested by You are payable monthly in advance. Where a daily rate applies, the charge for any such month will be 30 times the daily fee. For a period of less than a month, the fee will be applied on a daily basis.
Nowhere does it state that next month's payment will be automatically withdrawn before the billing due date on the invoice! This is akin to unfair business practices.

3) On 7 January, I was emailed another invoice and billed a third time for $146.58. I called the Michigan Ave. office and left a voicemail message. On 8 January, I received an email from Rhonalyn R apologizing for the inconvenience. Here's what she had to say:
"Unfortunately, you were invoiced again for the above charges. Invoices: [protected] and [protected] (sic) 
The reason for this is that your agreement has been loaded twice in our system. Please reach out to your center team to do a booking correction on your behalf."

Further:
"All your invoices are available in your online account (Account section). They are payable upon receipt but no later than the 15th of each month aside from the initial invoice which is due immediately."

RR's response appears to differ from the posted terms and conditions by adding the language "payable upon receipt," which denotes an entirely different meaning than payable monthly in advance. 
The one thing RR did get right is how unfortunate this entire experience is for me. I anticipated a welcoming and rewarding experience when I signed up for the virtual office services. But that's not what happened. And the worst part is the only way to cancel the service is by logging in to my account, to which I haven't been granted access. 

Therefore, consider this my official notice to cancel the service immediately, delete my credit card information from your system, and issue me a full refund. I am thoroughly disgusted by the situation Regus created and left feeling completely vulnerable.
Regus has thus far managed to process $352.16 for a service initially advertised as $59, locked me out of their system, and given me nothing in return. I don't even have a telephone number for the purchased virtual office services.

 In conclusion, you can be sure that I will be filing a complaint with the attorney general's office, the BBB, Yelp, Google reviews, etc., to bring to everyone's attention the horrible experience I encountered at Regus. I will also send a certified letter to the CEO and COO of Regus to bring to their attention this egregious matter. No customer should have to go through what I have experienced, especially a new one!

                                                                                                                                                                                                                                                                                           Selah,

      by: /s/ Hare; Kenneth-Eric

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