Boost Mobile / Boost Worldwide

On July 8, 2019 I was in the vicinity of boost mobile, I made a bad decision to go into the store and enquire on a phone for my granddaughter she stays sick a lot. so I entered the store they had wiring from the floor sparking. I approached them they was cordial to me. They introduce me to a plan in the plan I traded my old iPhone for a new phone they claimed and then my granddaughter was added to my plan. They gave me and iPhone for my grand daughter for $300.00 dollars, I would catch them whispering in a real low tone. About 3 weeks later my granddaughter phone quit and had a message no service. I called one of the representative and told him my grand daughters phone isn't working he gave me a code for my grand daughter to use it started with # and ended with # my grand daughter told me it didn't work. I called him back and let him know the code didn't work he told me he need the phone. I bought my grand daughter a greyhound ticket. On sept. 14, 2019 I visited the store with my grand daughter with the phone. One of the representative was arrogant with me it hurt me the other representative felt sorry and tried to help me but he couldn't fix the phone. So the representative called bright star and administration for boost mobile. I spoke with a woman representative she asked me for my demographic I gave her my demographics and she asked me for my Email she said told me she was going to send me labels I waited patiently for the label no label. So I called bright star today and explained I didn't get my label she said I'm going to resend you the label no label in my Email. I then call the same day another representative I talked too and he said he was going to send me label no label in my Email, I called again the same thing It's redundant. They're taking advantage of me they
are refusing to give me labels. they are mixing it up one boost mobile gave my granddaughter Apples number and this boost mobile called bright star and it's so much time I have. Please help me because I have been a loyal customer for 1 year 2 months. I paid service for 2months some weeks of no service for my granddaughter. It's hurtful they hang phones up on me. They are very rude to me except the one guy.