Menu
CB Retail Stores Family Dollar 1800 Panola Rd, Lithonia, GA, 30058, US
Family Dollar company logo
Family Dollar
reviews & complaints
Family Dollar company logo

Family Dollar

1800 Panola Rd, Lithonia, GA, 30058, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
8:00 am - 10:00 pm
Tue
8:00 am - 10:00 pm
Wed
8:00 am - 10:00 pm
Thu
8:00 am - 10:00 pm
Fri
8:00 am - 10:00 pm
Sat
8:00 am - 10:00 pm
Sun
8:00 am - 10:00 pm
ComplaintsBoard
J
4:44 pm EST

Family Dollar - $20 for 60 minutes add-on card for a prepaid phone

Date of Incident 1.14.2020
Store#08805

Purchased prepaid TracFone phone & was sold what was supposed to be a pin to add 60 minutes (paid $20 for 60 minutes) to the phone but instead was sold a $20 Verizon Data Add-On, which is invalid with the phone purchased.

I did not pick this Add-On card out myself, the store clerk had them on a ring behind the counter and advised me it was what I needed in addition to buying the phone.

Of course I & my husband have been to the store numerous times in the last 5 days for a refund of my $20. I no longer need the 60 minutes. While activating the phone online, I purchased 500 minutes for $15!

The rude Store Manager who is ALWAYS on the phone told me to call 866.377.6420 and ask for Brad. No last name given for Brad and she refused to provide her name.

I want my $20 refunded, as they sold me the incorrect minute pin for the phone purchased and I should not have to make trips, call, website incident reports etc etc to make this happen.

I have attached photos of my receipt for the phone and the incorrect pin I was sold .

I purposely scratched over the pin# to protect my purchase.
When someone contacts me about this matter I will gladly then share an un-edited version of the receipt so that it can be confirmed the pin has never been redeemed.

I have never experienced such disregard for customer concerns and hard earned money. Family Dollar it appears you have a band of misfits at this location and it is unacceptable!

G. Williams

Read full review of Family Dollar
View 0 more photos
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.