Family Dollar

Date of Incident 1.14.2020
Store#08805

Purchased prepaid TracFone phone & was sold what was supposed to be a pin to add 60 minutes (paid $20 for 60 minutes) to the phone but instead was sold a $20 Verizon Data Add-On, which is invalid with the phone purchased.

I did not pick this Add-On card out myself, the store clerk had them on a ring behind the counter and advised me it was what I needed in addition to buying the phone.

Of course I & my husband have been to the store numerous times in the last 5 days for a refund of my $20. I no longer need the 60 minutes. While activating the phone online, I purchased 500 minutes for $15!

The rude Store Manager who is ALWAYS on the phone told me to call 866.377.6420 and ask for Brad. No last name given for Brad and she refused to provide her name.

I want my $20 refunded, as they sold me the incorrect minute pin for the phone purchased and I should not have to make trips, call, website incident reports etc etc to make this happen.

I have attached photos of my receipt for the phone and the incorrect pin I was sold .

I purposely scratched over the pin# to protect my purchase.
When someone contacts me about this matter I will gladly then share an un-edited version of the receipt so that it can be confirmed the pin has never been redeemed.

I have never experienced such disregard for customer concerns and hard earned money. Family Dollar it appears you have a band of misfits at this location and it is unacceptable!

G. Williams