I booked a room at the days inn lawrenceville ga on duluth hwy 9/19/2018 thru hotels.Com. I booked this room fir my sister and her pet i stayed in a room with my fiancee we checked her in and i went in to get keys on 9/19/18 we decided she would stay there and pay nightly until we finished worming the fair in lawrenceville on the 23 rd i paid one other night on hotels the final night of the stay 22-23 i paid the pet fee in cash at check in. I approved one charge for 85.00 on the 20th over the phone then sent my sister w my card on the 21. The hotel did not charge me until the 25 for 383.14??? and the 26th for 154.26 those amounts were never approved. Ever. This was a 4 night stay 2 of which were paid online thru hotels.Com. I conacted the hotel manager on 3 occasions. Once on the 24 to tell them that we had left early on the 23 keys were in the room. Then on the 25th regarding the charges and the 26th i said we had left 3days before y were they still charging me he said no i had not. I can prove i and ny sister were in alabama at the time that he told me we were at the hotel. The manager needs to be replaced he is stealing and lying. Please help me resolve these charges i or my husband are in motels 9 months of the year working out of town. We and our employees will not stay in days inn anywhere until this matter is resolved, period. I ve never been treated like that by a hotel manager ever.
Thank you for your prompt resolution of this matter. I paid a total of 743.48 out if my checking account for this single room for 4 days!!! plus 50 in cash for pet fee, i mean seriously??? it was 85.00 a night on hotels.Com...!!! that was too high cosidering the coackroaches and nasty room.
I reserved 2 rooms at a Days Inn in Lawrenceville GA for 8/13-16/08 to attend a funeral. I was not notified of ongoing construction when I made the reservation. Gas station in front of the motel was cleaner and in better condition than the motel. We arrived after midnight and were awakened at 7 AM by a power screwdriver being used right outside our rooms. My brother went to the office to complain. The lady sitting behind the desk was picking her nose when he walked in. She told him the there would be no construction the next day. We were again awakened at 7 AM with a hammer. The condition inside the rooms was not acceptable, the mattress and box spring should be condemned. The fire/smoke alarm was hanging out of the wall by the wire in one room. The last night of our stay, we did not sleep at all due to a prostitution bust that occurred. On 8/18, I contacted Days Inn Customer Care. I was told the complaint would be forwarded to the manager of and I would be contacted within 7 business days. It was 2 wks before I received a message from AJ offering me 25% off my next stay. It took another 2 wks for me to contact him directly to let him know that we will not be traveling to that area in the future. Once I was connected to a line that just kept ringing and I was disconnected. I called back & she said, "Oh he's out of town until next week". I asked why she didn't tell me that when I called and she hung up on me. I called again on 9/9 & spoke with AJ. I requested a 50% refund. He said he would have to speak to the manager above him for approval and would call me back, 9/12. I did not hear from him and called on 9/15. He said he was going to see the manager 9/16 and I was "first on his list" and that he would call me that day. I did not hear from him. I called 9/17 and was told the manager did not approve the 50% refund. I told him I would be reporting a complaint to the BBB and he told me to "go ahead". The condition of the hotel is not as advertised on the internet and should be inspected by the authorities for code compliance.