LensCrafters reviews and complaints 1
View all 364 complaintsLensCrafters - customer service
I bought prescription sunglasses on March 8th, 2019 at 10:43am. I was told they would be ready 7 to 10 days from the date of purchases. As of today, March 22, 2019, I have still not received my sunglasses. The sales person; Sandra, has been rude and condescending every time I've spoke with her and doesn't seem to care if I get my glasses or not. I require my glasses for a trip that I'm going on and I have explained that to each person I've spoken with when I've called. I paid over $250 for my sunglasses and so far have gotten nothing but aggravation and contempt for my purchase. The customer service at this location is horrrible. This is the second time I've had an issue getting glasses with them and each time it's been the lab's fault; however, this branch of LensCrafters has made it sound as if it's been my problem and they don't care. I'm disgusted with how I've been treated and only want what I've already paid for; my sunglasses.
Latest LensCrafters Reviews
Glasses I'm complaining about store service Personalized Eye Care Experience with Dr. Jacquelyn Collins and Associates Helpful and courteous Very High Priced Even With SalesGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!