Publix Super Markets reviews and complaints 1
View all 306 complaintsPublix Super Markets - I am so upset over what happened today at the Publix Pharmacy located at 10935 S. Jog Road in Boynton Beach, Florida.
This evening when I opened the bag to take my pills, it fell out of my hand. The bottle that Publix Pharmacy gave me was glass, which I was not aware of, It spattered everywhere. I have been taking these pills for over a year and never was given them in a glass bottle.
Slivers of glass was all over the pills and my tile floor. I thought it was odd for the pills to be put in glass. But the only reason I could come up with is that whoever filled the prescription was lazy and gave me the manufacturing bottle that was sent to them. I could not take the pills because the glass was everywhere, so I called [protected] and explained what happened and the person said they never fill a prescription with a glass bottle. So I called the right pharmacy and he said I should not take the pills and he would fill the prescription, give him an hour.
When my husband went to pick up the prescription the pharmacy told my husband he owed $89.74. We were under the impression that he was going to fill the prescription at no charge because he should never have given me a glass bottle. I am retired and $89.74 might not seem like a lot of money to that person but it is a lot to me. I needed the pills so had to charge it and pay.
I am very upset with the pharmacist who said I broke it at my house and it is not his fault and he can not give me the pills without payment. I believe it is his fault. He should never give people a glass bottle instead of the plastic bottles because things like this can happen. I do believe Publix pharmacy is responsible for this and I should not have to pay for a new prescription.
My husband told the man that he was going to contact corporate office and complain and he said sorry you feel that way but there is nothing I can do. You broke it. Well if he didn't put it in a glass bottle this never would have happened.
I have the pills that are damaged and the broken bottle and the receipt that I paid. Pharmacy # 1246 RX # 6895168 METHENAMINE HIPP 1 gm TAB
90 day supply. Date this happened 4/9/2021
Sincerely
Carol Arena
9304 Watercourse Way
Boynton Beach, Fl 33437
[protected]
Desired outcome: Reimburse me for the cost. $89.74.
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Take responsibility for what your pharmacist did, you are a huge corporation which needs to respect the customers it has, lots of competion around.
I am in the medical field and individual doses are packaged in plastic vials for this reason. Vials are dropped. Refill under these conditions should be charged to the pharmacist who invented a new method which caused problems for the customer.