24 Hour Fitness USA

A member who is not “my add on” nor in anyway are our accounts connected is able to charge my credit card for their membership. I talked to the front desk and they basically said that the member must have brought in a physical copy of my credit card and added it to their account. This is impossible as I am the only person with my physical credit card. They insist that this is not on their end and since our accounts are not connected, they are basically saying this member stole my credit card information. No one will help.