Best Buy reviews and complaints 1
View all 1144 complaintsBest Buy - False Advertising
Best Buy website showed an LG 65"TV"open box"with an excellent rating, including all accessories at the Grand Junction, Colorado store. The price online stated $1335.99 with all accessories.
Upon arriving at the store and inquiring about this particular item, they had a unit that the manager told me was that unit, but with no accessories, was wrapped in bubble wrap and had a price sticker of $1284.99
Incidentally, this was another"open box"unit shown on the website as"OPEN BOX - FAIR"rating, and showed with no accessories.
The manager said they couldn't control the listing and had no way to correct or modify the website item wording.
Felt like"bait and switch" to me!
False advertising, maybe?
Deceptive sales practices FOR SURE!
Desired outcome: I would like to see managers better trained to make a sale.
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