GameStop reviews and complaints 1
View all 257 complaintsGameStop - customer service
I have never had such a problem exchanging a product for store credit. I had the box it came in and the credit card I used to buy it because I didn't have my receipt. Customer service Associate Carter at the front counter was extremely unprofessional/rude and did not accept the exchange because it was missing the double AA batteries for the wireless gamecube Switch controller. He stated to me "what are you up to man?" I simply wanted to exchange and buy a even more expensive controller for $79.
I offered to buy batteries to complete it. But he still didn't want to accept it; stating that "the batteries were part of the product." Which logically does not make sense.
Luckily, another Manager (as I learned Carter was a Manager) helped me out and told me it was completely okay and I purchased batteries (better batteries than what the controller came with).
Lastly, for Carter being a Manager, he did not know how to look up a receipt by using a credit card.
I really suggest that this gentleman receive more training in customer service and the technical know how to complete processes such as looking receipts in a computer.
This experience was very uncomfortable and unpleasant for me. I hope he can improve how he is with customers in the near future.
-Ismar
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