CB Social Networks LinkedIn 2029 Stierlin Ct Ste 200, Mountain View, CA, 94043, US
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2029 Stierlin Ct Ste 200, Mountain View, CA, 94043, US
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3:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more - non-existent customer service

I thought I was through with Linkedin and its horrendous "customer service, " after canceling all the accounts I thought I had. However, I found out tonight that I apparently have an account filled with error that absolutely do not want and it appears I never started.However, true to their mantra of never helping any customer, here I am writing this report.

I tried repeatedly to "log in" to delete this horrendous, inaccurate account, but cannot use this to sign in--I tried every phone number I have had in the past 15 years—no avail. I tried every email address I have had or currently have going back 15 years, no avail. I even tried my husband's information--nothing. They just shuttle me back to their "sign in" screen, " which then takes me to those stupid pictures to "make sure I am not a robot."

Now, I find out I cannot contact them unless I can Log in, but I cannot Log in. This [censored] is what they are famous for. I am writing them up on any and all websites which deal with rip-offs.

These people are just sleazy. By making themselves "unavailable" they keep their site going based on [censored].

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1:19 am EST
Verified customer This complaint was posted by a verified customer. Learn more - African scammers using fake profiles and photos of other users

Linkedin's customer service has ignored multiple requests (7 and counting) to have them delete and remove a fake profile that is using my personal photos as their own.

These scammer's, typically from west africa (Nigeria and ghana) create profiles on linkedin, facebook,, etc, to give them credibility, and use it to take advantage of people to scam them out of money.

I have tracked down 20+ profiles on various networks, but linkedin has failed to remove these profiles. It's been 30 days, and these profiles are still on their systems. Very frustrating when we take the time to let them know, and they do nothing.

Profile #1 - jake d matthew -

Profile #2 robert fey -

Below is a link to people that have been scammed by these crooks who are using linkedin. Hopefully someone at linkedin, facebook and other social networks can help streamline the reporting process, and help stop good people from getting scammed.
Http:// Php?T=358

Http:// Php?P=90249

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1:18 pm EST
The complaint has been investigated and resolved to the customer’s satisfaction. - Customer service lack of response

I went to log into my account, it stated to call in. My account was closed based on some other accounts under my ip address is what they stated first, then they stated it was someone made a complaint against me. I was advised by loretta that she would call in the am. No response, 3 months later all they do is not respond. I leave messages in their customer service voicemail where they promise to call back in 24 hours. No callback ever. Also on their site you can send a issue to customer service, no response to what happened. I have sent emails, no response. Poor customer service. The only person who actually can get to is the receptionist who transfers you to the voicemail. No callback either. I have read other blogs and it seems to be the trend with linkedin, no customer service person responds to anyone when they send a complaint or a question. All I am asking for is a response and to find out why my account was closed. I sent documentation like loretta asked for, never heard back from her. Today 11/14/08 when I called, I was informed loretta no longer works for them. Funny thing is I used the keypad when I called back and she has her voicemail still intact. So if she is no longer there after the middle of last month, why do I have proof she opened my email.

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Jeff Redmayne
Washington, Tyne & Wear, GB
Nov 05, 2022 11:05 am EDT
Verified customer This comment was posted by a verified customer. Learn more

For over two years, since joining Linkedin, I have found that each time I used or responded to Linkedin, I had to renew my password.

I have complained about this fact over 30 times, but I have had not one response.

Jeff Redmayne

Lynn Andries
, ZA
Dec 08, 2019 12:43 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Despite several attempts to stop further deductions by LinkedIn they have continued to deduct fees .I have tried their suggested method to stop the subscription, however there is always some reason/ excuse issued by their system that prevents the notification from being transmitted. I have sent emails to no avail.

, US
Feb 22, 2017 5:37 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I agree, Linked in is not a totally professional site. I have had mine hacked by a person who in turn got another person on linkined in to say inappropriate things about in an effort to defame me. I am going to go to the police at this point because LinkenIn does not have a customer service number nor email to contact them. I hear that same person Adriana Lopez has done it again! This is two years later and I don't even know the person! I never knew this person in my life. Linked in NEEDS to stop this! I need a number or email for someone at linked in. I am not on linkedin and I am hearing about this. This person even posted a picture of me from almost 2 years ago. I have complained about this and it has happened again.

Kingsville, CA
Jul 14, 2016 12:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

So I wonder how things will play out now that MICROSOFT owns LinkedIn.

Let us know people : )

Families Reputation Destroyed
, US
Jul 03, 2016 5:43 pm EDT

Linkedin shut down my profile which I own a business. I can't access my company page with jobs listed to correct the closed ones. I had a Linkedin account since 2008 + 25 years job experience + 7 Recommendations. Our family is on SAFE AT HOME PROGRAM. Protected under State and Federal Stalking laws. Drivers License is blocked at the DMV Confidential Records Unit. My family helps in business with same IP from home.

"Shannon" with no last name wants our entire families: Drivers License, "SIGNATURE", PHOTO, FULL ADDRESS & DATE OF BIRTH. Sent to "Shannon" who we don't know where our information is going. I found you can file a SMALL CLAIMS COURT ACTION in your own state. Because Linkedin operates over 70% of their business out of their own area. You don't have to file a SMALL CLAIMS COURT ACTION in their courts area.

We did look on Linkedin at Linkedin employees and NO "Shannon" exists. "Shannon" is a FAKE NAME AT LINKEDIN.

I made Jeff Weiner CEO a lot of money. Over the years, as a Recruiter I referred Linkedin services 1000's of times. And, this is the crap I get below they sent without any "Shannon" to speak with directly. LINKEDIN IS HOLDING MY BUSINESS AND PROFESSIONAL REPUTATION "HOSTAGE" FOR OUR ENTIRE FAMILIES PERSONAL ID'S. NOT EVEN OUR BANK HAS A PHOTO OF US.

LinkedIn Response (06/17/2016 09:07 CST)

Hi Vicky,

We've identified suspicious activity concerning your LinkedIn account. It appears that you may be accessing multiple LinkedIn accounts and/or sharing access to your account. This activity is in violation of the LinkedIn User Agreement. For a complete list of "LinkedIn User Do's and Don'ts", please see the LinkedIn User Agreement:

In addition we've received complaints from other members that you've sent unsolicited mass mailings and/or promotional materials in messages that appear to be phishing, spam, or abusive in nature. We realize not everyone understands how messages on LinkedIn should or should not be used. However, the LinkedIn User Agreement prohibits using LinkedIn to connect with people you don't know and/or sending unsolicited mass mailings.

As a result, we've suspended your account. To allow access back to this account, we'll need a scanned image of a valid government issued photo ID (like a driver's license or passport) that has your:

• Photo
• Name
• Signature
• ID expiration date (if present)

We're using this information solely for the purpose of validating your identity and assisting you with re-accessing your account. We'll remove any and all copies of identity you've provided once this specific issue is resolved. Please note that if this issue comes up again, we may require you to present this information again.

Note: We request that prior to submitting your government issued ID, you cover the identification number on the copy of the document.

I look forward to your response.


LinkedIn Safety Operations Support Specialist
Member (06/15/2016 15:06 CST)
Phone number associated with LinkedIn account (if applicable):

Country of Residence: United States

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, US
Jun 14, 2016 2:49 pm EDT

If you are considering using any of the paid LinkedIn services, let me stop you from making this mistake.

After entering an agreement with them to help grow our business and paying them close to $11k, our experience with their development team has been abysmal, the results our company saw from their supposed services were non existent, and after numerous requests to speak with members of their staff to review our service agreement we received absolutely no response.

LinkedIn was not responsive to multiple requests from my company for servicing, we failed to receive a single lead from our investment, and when we asked LinkedIn for a review of the services multiple times there was never a response.

By choosing to use their services we invested a great deal of capital (specifically $10, 580.76) and time into what we were sold from them. After we signed the contract and paid the money, the only time we ever heard from them was when they were asking for more money. We cut our losses and ceased using their services due to lack of results and no communication on their part.

About a year after we ceased using their services, we began to receive collection calls from LinkedIn. In our communications with them we requested verification of the debt, a copy of the original contract, a list of leads generated by their services for us and made the offer to enter into mediation on what LinkedIn considered still owing to them from us as the contract with them required.

We made this request on multiple occasions and were never provided anything. I thought it was odd that they were not willing to provide any documentation so we continued to call their offices and left messages. We never received a response from Linkedin regarding our requests, just more collection calls demanding money.

It eventually got to the point that we told LinkedIn we wanted a refund for the monies that were already paid to them. We also again told them that we were happy to enter into mediation with them regarding this matter. After this we received no further communications until they sent their goons from a law firm, Law Office of Kenneth Freed to harras us. These guys had no interest in resolving the matter, called us all sorts of names and told us we were "ridiculous" for not just paying the second half of an agreement that LinkedIn never fulfilled.

I would not recommend this company to anybody for their paid services. Try calling their offices and see what happens! They robbed us out of close to $11k, refused any accountability, and then they came looking for more money. When their only response is "because you signed on the dotted line", sorry but your contract does not give you the right to defraud businesses out of thousands of dollars.

, US
Jul 20, 2015 2:41 pm EDT

They have done this to celebrities, artists, athletes and even armed forces employees and family. They hack into the account. We thought it was cause of fan base worldwide on such like some knowns. But we see here they do it to a lot of others. They have hacked, or phishing scam I think trying to get personal identification from even high profiled. They state about fake accounts. yet when seeking others like fake Kim Kardachian she has like 5 -10 fakes or profiles. Did they ask her for her ID, , , , ssn personal info. I think there needs to be a class action lawsuite and FTC.

Dr J
Ojai, US
Apr 01, 2015 2:58 pm EDT

I signed up to LinkedIn primarily to see if it was as advertised -- a boon to finding other people in your business. It wasn't even close. Worse, it was an instant increase in junkmail. So what was mild interest turned into increasing annoyance. There was no meaningful contact ever established that couldn't be achieved through FB or iPhone. And then it got worse.
I was asked to engage in the no-risk FREE MONTH OF PREMIUM SERVICE to see how much better LinkedIn could be. OK. Free. It was not better, the only change was a huge increase in the junk email from LinkedIn. "Wish so-and-so congratulations for his/her one-year job anniversary." Really? So, at the end of the free month, I did NOT subscribe, and assumed it was over and out. I never heard anything more from LinkedIn (administration) aside from the flood of crap email. And then it got even worse.
Recently, while paying an American Express bill online, I noticed there was an impending payment. I'd just paid the bill, so I checked it out from curiosity. The payment referred to a payment being made from my account to someone -- LINKEDIN. WTF? About $30. I called American Express to see what this was and if there were any other charges. Long story short, the charges were monthly, and as far as American Express records went (meaning there might be charges before their records), there were monthly charges for Premium (aka FREE) Service. I immediately disputed the charge and all charges from LinkedIn and blocked them from any future charges. And then it got worse again.
Not with American Express. They've been very good so far. I tried to resolve it with LInkedIn directly. It's been impossible. For starters, Customer Service is literally NOT HUMAN. It's a) a limited series of FAQs that, when they don't answer issues, will allow you to state your problem in an empty window, and someone will respond in a day or two. (Someone above said it was listed as 24-hour response time.) I left at least five different messages after the FAQs not only didn't answer questions, but went like this: FAQ 1 refers you to FAQ 2; if that doesn't work, you are referred back to FAQ 1. And so begins the circular response with no exit.
It's been over two weeks, and no response has been forthcoming.
I used their prescribed method to quit Premium Service AND LinkedIn completely. It's over two weeks now, and there has been no response, I'm still online with them, and the junk e-mail is never ending.
I believe this is not just a corporate scam, but since they have stolen over $300 (probably more) from my credit card account without alerting me clearly or making sure I was okay with it -- that it's a criminal operation.
They are constantly bombarding me with Requests to get hooked up from people who know me or wish to know me. When I ask these people who they are and why they contacted me -- I'm told that they DID NOT ask to contact me.

I would suggest to anyone and everyone that you avoid LinkedIn as you would any toxic substance. It's dangerous to your peace of mind and your finances.

Fake id from linkedin profile and misuse
, US
Feb 15, 2015 2:31 pm EST

Fake id from linkedin profile and misused

This lady offering sex on Skype and capture video and forcing to pay money

, IN
May 17, 2014 2:22 am EDT

fine, i think LinkedIn is the most unprofessinal site, as they have full right to deactivate your account with any reason, its really useless to use Linkedin, as while using it you are just wasting your time in making connections, and uploading your post, as no one is there to clarify your queries, they should close this site, as they are just making fools of the people using their site, people should avoid using LinkedIn, as they are doing what they want to do, even they close your account without informing you, its really very stupid on their part, think,

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