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Upon purchasing my Tempur-Adapt medium mattress, I told the sales associate that I wanted a lower foundation as I have an iron bed which is 13"off the floor. He sold me a 5" foundation and when delivered, the bed measures 29"inches off the floor which I was told when purchasing, it would only be 26" off the floor. Upon calling Mattress Firm at 6987 N. Hayden Road to see if they could replace my 5"foundation with a 2" foundation, I was told there would be a pick-up fee and a re-stocking fee to the tune of $130.00. Since I have already paid $2, 538.09 for the mattress, I found this charge ridiculous, as Tempur-pedic offers a 120 day trial if you don't like the mattress, it can be returned. Never again will I step into a Mattress Firm store and I will make sure none of my friends do either. Whatever happened to customer service??? Isn't the customer King?
Jackie Follick
The customer is always the customer; simply put, the customer should always be treated with respect but that doesn't mean the customer is always right.
Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
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ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
You'll definitely get some directions on how customer service can best solve your problem.
Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.
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