here in jensen beach at my home, 1980 ne hoya calle, the recent tropical storm caused wind damage to our roof. Universal will not give us the necessary monies to replace our roof. it has been several months now, we still are not being given the necessary monies to have our roof replaced. we are concernedif another storm should come through, we are very concerned there will be more damage in our house as well to our roof, we already have water stained ceilings in several of our rooms and arug we just had laid, tha t's . now damp from the water getting in. It seems that we were told to do the necessary repairs so no more water could get in and cause any other water damage. in doing so, they finally sent a investigator out who of course took photos showing the patch work we were told to do. this insurance company is claiming the damage was there before, they are failing to recall even before we got them they sent out a rep, he never said there was any damages, also we had several people out and they never told us we had any damages to the roof, infact we had to have a wind mitigation done as well, and still no one told us we had any problems with the roof. So you see the most recent tropical storm which hit us mide sept caused all this extentsive roof damage which resulted water seeping in from our roof causing water damages to our rooms.
The complaint has been investigated and resolved to the customer’s satisfaction.