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United Vacations review: Booked trip

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2:42 pm EDT
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United vacations has been the worst experience ever trying to rebook a cancelled trip due to covid. We are supposed to leave in 1 week and our travel credits haven't been transferred. We had involuntary flight changes resulting in losing a whole day of travel without a discount. I have spoken to customer service on several occasions In the last few weeks including today. No one is able to help after spending 3 hours on hold each time. I asked for a supervisor and was told all supervisors are in a meeting. Imagine that. I guess canceling the trip and losing money will be the only option. Do not use them! They are a joke.


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