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United HealthCare Servicescustomer service/prior auth/overseas call centers

He Oct 01, 2019

I could literally put through hundreds of such complaints due the utter incompetence of your overseas service call centers. They have zero understanding of american insurance or laws. If it isn't on their handy dandy script, they can't function. Don't dare go outside the box. They lie about everything from their fake american names to transferring to actions done. When they get caught they disconnect you. I spent over 2 hours on the phone with absolutely no solution in a case for a breast cancer patient!!! I am currently on hold why they "try to figure something out" on a different patient who has been waiting well over a month for a simple prior authorization. I wish all customers would rise together and take down your corrupt dysfunctional company!~

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