UniformAdvantage
Reviews and Complaints

I have never bought anything from this page as my colored scrub which is beige binding black is not available here... currently here in Fiji we are not been supply with our scrub uniform since our national uniform centre got burnt... last issue of uniform I received was way back in 2016 n right now we facing this covid 19 pandemic which affects our economy... however we would love to wear professional scrub like this someday, so that we can feel comfortable while working especially the nature of working environment we have... thank u

As a new nuclear medicine student, It's important for me to have everything I need to succeed at clinicals & in the classroom. Whether it be from apparel, supplies, or acessories, uniform advantage has everything I need in one spot. Not to mention the convenience of being able to shop from the comfort of my home and get it delivered to me. I was able to find everything I need and more, to succeed in my upcoming clinical rotations. Will shop here even after I graduate because of how vast the selection was and the ease of it. Thank you!

I had placed an order for 2 Cherokee top scrubs with the side pockets (convenient for holding the work phone & the other for flushes). After I read all the negative reviews on this website, I was worried that I had put my credit card information on a scam business. The delivery took long, but my scrubs came in as ordered and were in such good condition that I actually wore it out from package as I had night shift that night.

My package came in on the promised date. I'm not sure why this company has such a low rating, but I am a satisfied customer.

When I first heard about Uniform Advantage through an old co-worker, I immediately checked out their website & was in awe. I LOVE all their different styles of scrubs, & I enjoy wearing comfortable, & active scrub wear. I'm also a HUGE Disney fan & I love how they have different Disney scrub tops to choose from. I've ordered so many Disney scrubs, & the assisted living facility I work at, all of the residents love the colors & characters I wear. Uniform Advantage does NOT disappoint, & I'll always be a loyal customer for buying Disney scrubs, & more! ?

I started my first hospital job wearing Butter soft, I was attracted to how SOFT it is! It feels like I'm just wearing my pjs to work (I work nights so it suits perfectly). Now, I wear their Lauderdale scrubs and I'm in love! Great quality and so fashionable. THE GOLD TOUCH IS PERFECT. Love how flexible it is as well and it is uniformed perfectly. Honestly, everyone stole my jogger look and now majority my staff wears the exact ones I wear. I have no complaint about this company and their quality and style is worth it! Thinking of buying another scrub and actually in need for a warm up jacket so I'm currently "window" shopping! - Diamond

I have been purchasing my nursing scrubs for a number of years from Uniform Advantage. I found the web site on afternoon while searching for long scrub skirts. Not only did I discover the full length Buttersoft skirt but 3/4 length scrub tops to match. As an apostolic lady I have always been conscious of my personal modesty. I messaged the company a few months ago about 3/4 sleeve selections had gotten low. Shortly there after they had them restocked in new prints. I love wearing my modest, comfortable and cute scrubs to work. I have recommend this site to many modest scrub wearing nurses. Keep up the great selections and modest scrubs for us who feel modesty is a must!

I ordered a pair of Align knit shoes and a pair of compression socks. I have been wearing them for a week, and I am so happy! The shoes are so comfortable, and have tons of room in the toe area! They are slip resistant, and work so well on that front. They are super cute and comfortable to wear for a full work day. They are also easy slip ons which are great for are great if you're in a rush. The socks are also super comfortable, and the compression works great! They are knee length which helps keep your legs warm if you are working in the cold Operating Rooms. Overall, I am so so happy with these shoes. They are definitely worth the price and are great quality. I highly recommend!

It's been a couple of years since I had the opportunity to order scrubs based on what I wanted to wear to work. I spent a couple of years having to order from a company website, but now I can wear whatever scrubs I want to work, and Uniform Advantage has every major brand that I am interested in buying. Including Betsey Johnson, which was What I ordered most in my recent order. The first day I wore my new scrubs patients and nurses alike gave me compliments and begged for my clothes. Thanks, Betsey! You make me feel pretty while I'm covered with poop. Seriously the website is easy to navigate, the clothes come quickly due to being shipped USPS and I have loved everything I have ordered.

I placed an order on April 24th, 2020 for almost $150 in merchandise. I had taken an assignment that required a specific scrub color and due to covid, was unable to go into a store to purchase. I went with UA because they were going to be able to get my order to me May 5th which was well before my May 11th start date. On May 4th, I noticed the order hadn't even shipped so I reached out to the via chat and was told it hadn't shipped yet because one of the items was out of stock. Ok, well why hadn't anyone contacted me to tell me that and find out what I wanted to do and how long would this have gone on and if I hadn't taken the initiative? I told him I did not want to replace the item, that I just wanted the remaining 5 items shipped and requested that it be shipped 2 day at no additional cost to me. He said yes and that he would take care of it. A couple days later, I still hadn't received my package or any type of email regarding the order. I reached out via chat again and found out the order still hadn't shipped. I asked to speak to a manager and was given a number to call. I called the number and spoke to another employee who told me that all the managers were currently in a meeting and that since he was not a manager, he couldn't reach out to the warehouse directly to find out what was going on with the order but that he could take my information and a manager would call me back later that day. I never received a call back from anyone that day. The next day, I called again first thing in the morning and spoke to a manager. She told me that she had no way of contacting the warehouse directly because no one was there answering phone calls and that email was the best form of contact because someone was there yielding them and she would get a response within a couple of hours. Never heard back from her that day. The next day, Sunday, I call again, for the FIFTH time now, I am contacting them. Not ONCE had anyone contacted me still to this point. It's now the day before I start my assignment. The manager I had dealt with the day before was not on so I spoke with another one who did actually pick up the phone and call the warehouse and got through to them and found out my order still hadn't shipped because of the item that was out of stock. Apparently the first time I had addressed this issue, SIX days prior, it never got handled. They ended up overnighting them to me but it wasn't until Tuesday so I had to show up to the first couple days of work without proper attire and I'm not sure what the actual time frame would have been had I not stayed on top of this. If I had the option, I would've canceled the entire order all together. DON'T do it. It was stressful and chaotic. How do you run a business if your employees have no line of communication with the warehouse...

Alright, this is a long one and I hope it helps people avoid issues.
I was super excited when I first found this site. I found a bunch of tops I wanted to order... and then came the shipping. It kept coming up as general UPS $49.99 USD. Now, I read all the info on the site and general UPS shouldn't even be coming up for shipping ACCORDING TO THE SITE SHIPPING. It should be iParcel, as Canada is on the list for that method of shipping, but it didn't even come up as an option. So I waste my time for almost two hours on two seperate phone calls to have some guy named Stephen or Steven tell me that he could get the iParcel option to come up twice but all other mock orders he made to Canada were having the same issue and he couldn't figure it out. He also told me that the iParcel shipping for the 10 items he put in the cart was only $19.99 USD (keep in mind too that the iParcel ensures no surprise fees from UPS and customs when it show up at your door, unlike the UPS general shipping). After I asked, he told me a manager would be contacting me back (ps I have proof of the conversations). Next afternoon, still no call back, so I used the on line chat, being smart enough to take screen shots of the conversation. I was told that there was a ticket and they would be contacting back no later than Tuesday. This rep ALSO said he had just experienced the same problem with another client earlier that day, which tells me now that this should be a known problem. So Tuesday comes and goes, and Wednesday I call and had a young lady tell me there was no ticket and no history documented of any of my conversations. She sounded a little surprised when I told her I had the afore mentioned proof. So now I FINALLY get to talk to a manager and they have no idea about the issue either and they would look in to it. So I FINALLY get a response the following TUESDAY and here is what they have to say:
We have been researching what the issue is and we found that is due to some vendor items that have international shipping restrictions and can only be shipped within the United States.

We tried adding UA brand items and we got the option to select iparcel, but when trying with some of the vendor items we did not have it.

It has been very difficult to get a list of all the items that have a restriction, but we are working on it so it reflects on the website.

I wish I had better news; my advice is to purchase items that are UA brands, otherwise, you will not have the option to use iParcel, and you will have to pay the duties and fees.
We do sincerely apologize for your inconvenience. In the meantime, if we may be of any further service, please reply back to this email and we will assist you promptly.

Your satisfaction is extremely important to us.

Best regards,
Paul C.
Uniform Advantage | CS Supervisor
Which is, honestly, bull skittles! The site specifically states that they only items that MAY not ship to Canada are "Stethoscopes, New Balance and $#*!ies merchandise may not be shipped outside of the United States." Nothing else is noted as being a shipping issue. So there's that. Also, I took their advice, abeit rather angry, and removed all items besides the UA brands AS PER THEIR UA BRAND list. Guess what- same problem! No iParcel option comes up. Their generic response:
Thank you for contacting Uniform Advantage. It will be our pleasure to assist you.

Email sent to customer, no response yet from IT. Sent email to Israel to follow up if we had a response.

Did we answer your concerns? If not or if there's anything else we can help you with, just reply back to this email directly.

Thank you again for shopping with Uniform Advantage: we look forward to delighting you with our merchandise quality very shortly!

Uniform Advantage | Customer Service
So thanks for wasting my time, Uniform Advantage. I hope this saves others their time and helps prevent people from being on the hook for the extra shipping duties, as I see there are quite a few angry reviews involving that, which should never have occured according to your site. I personally feel that this company should own their lies and reimburse people that money. Ps-there's screen shots of their shipping info to back this statement, if any one is interested.

So, I'm not really one for buying clothes online, but I decided to give it a go with UniformAdvantage.com. I mean, I had bought the exact same pair of UA Easy Stretch scrub pants in a UA store two years ago and they were my absolute favorite, so I figured why not try ordering them online? Same brand, same style, same size - what could go wrong?

Well, let me tell you, I was sorely disappointed. The two pairs of pants I ordered online were both labeled "large" and both the same brand and style, but one was way too small and the other was way too big. I mean, what gives? I wasn't even warned that they might be defective or anything like that.

And the worst part? The return process is a total nightmare. You can't just return the items to a store - oh no, you have to mail them back and fill out all these forms and pay for non-refundable shipping back and forth. And then you just have to hope that they'll actually put the refund on your card (minus all the shipping costs, of course). It's a total waste of time and money, especially since the shipping costs end up being more than the price of the items themselves.

Honestly, I'm never buying anything from UA online again. I'm out the money and stuck with these scrubs that don't even fit. If I had known that the sizes aren't consistent even within the same brand and style, I would have never even bothered.

I've been shopping at UniformAdvantage for a few years now and I've always been pretty happy with what I've gotten. But this last time, I ordered a Cherokee warm up jacket and it was just terrible. The material was so thin, you could see right through it. I decided to get a stock logo put on it, which was actually the best part of the whole thing. But when I tried to return it, they told me I couldn't because of the embroidery. I must have missed that on the website, but it's still pretty frustrating. Now I'm stuck with this cheap jacket that won't last and I'm too embarrassed to wear it to work.

I called customer service and they just kept telling me I couldn't return it. They did offer me a code for my next purchase, but why would I want to buy more poor quality stuff? It's really disappointing because I don't get to treat myself very often and this was just a total joke. So, my advice to anyone shopping at UniformAdvantage is to beware and don't get anything embroidered.

To make matters worse, the sizing was all off. I always wear an XL, but I could barely move my shoulders in this thing. It's just such poor quality that I wouldn't even give it to a friend. It's really too bad because I've had good experiences with UniformAdvantage in the past, but this one was a real letdown.

I recently made a purchase from UniformAdvantage and unfortunately, my experience was not a positive one. I ordered two sets of scrubs and provided the correct address, but somehow it got switched twice during the shipping process. First, it was sent to UPS without my apartment number, and then it was sent to a completely different address via USPS. As a result, the package was marked as undeliverable and was sent back to the UniformAdvantage headquarters.

When I contacted customer service to resolve the issue, I was told to figure it out with UPS or USPS. After making seven or more calls, I was finally able to correct the address, but then received a call saying that the package had already been sent back. It took nearly two weeks to receive my package, even though I had paid for shipping. If shipping and customer service are this unhelpful, then I believe that shipping should be free.

Furthermore, there was very little information provided on the difference between petite/short and regular sizes, so the scrubs I received were too big. Additionally, the material was not very stretchy, which is important for me as a healthcare worker. I returned the scrubs, but I still had to pay for shipping again.

Overall, this was the worst customer service experience I have ever had. I paid for bad service and received zero help from UniformAdvantage. I would not recommend shopping here and suggest sticking to Amazon, an actual store, or any other company.

I recently placed an order for some new scrubs from UniformAdvantage.com and was disappointed to find that my order was sitting in OPEN status for over a week. According to their website, my order was supposed to be shipped within 2 to 3 days, but the delivery date had already passed and my order was still in limbo. I decided to contact their customer service team to find out what was going on, and was told that some of the items I had ordered were now out of stock. I was frustrated that I hadn't been contacted about this earlier, and asked them to just ship out everything that was in stock and cancel the rest.

Another week went by and I still hadn't received any updates on my order. I decided to contact their customer service team again, and was told that my order was now being prepared and ready for shipping. However, I still hadn't received any shipping confirmation or tracking information. It's now been exactly 3 weeks since I placed my order, and it's still in OPEN status. I contacted their customer service team again and was given the same response - that my order was being prepared and ready for shipping.

I'm extremely frustrated with the lack of communication and slow processing time from UniformAdvantage.com. Three weeks is more than enough time to prepare and ship an order, and I don't understand why it's taking so long. I do not recommend buying from here at all, and I hope that they will cancel my order and refund my money back soon. As someone who is usually very patient and doesn't write negative reviews, this experience has really pushed me over the edge. I don't want others to go through the same frustration and nonsense that I've experienced.

I gotta say, my experience with Uniform Advantage has been a real rollercoaster ride. I've been dealing with them since March, and let me tell you, it's been a doozy. I accidentally ordered the wrong size, and when I tried to cancel the order, the customer service rep I talked to was about as helpful as a screen door on a submarine. They told me they couldn't cancel the order because it was already being processed, and that I'd have to buy the right size and then return the wrong one once I received it. And get this - I'd have to pay for all the shipping fees! What kind of customer service is that? I mean, seriously, why even have customer service if they're not gonna help you out when you need it?

So, I waited about a month to receive my order, and when it finally arrived, it was the wrong size, just like I thought it would be. I returned it the same day, but that was a whole month ago, and I still haven't received my refund. I contacted customer service again, and they told me they'd try to refund me or cancel my request for a new size, but they never followed through. I even asked to speak to a supervisor, but they never got back to me either. It's like they don't even care about their customers.

Honestly, I wouldn't recommend Uniform Advantage to anyone. Their customer service is rude and unhelpful, and it's clear that they need more training. I wish I could give them negative stars, but unfortunately, that's not an option. So, if you're thinking about buying from them, I'd say think twice. There are plenty of other companies out there with better customer service and more reliable products.

I gotta say, it's pretty frustrating to have to fork over my hard-earned cash for something I can't even try on first. Like, seriously? How am I supposed to know if it's gonna fit right or feel comfortable? And don't even get me started on the fact that I have to pay for shipping AND return shipping if it doesn't work out. That's just not fair.

But let's talk about the actual scrubs themselves. The selection is pretty limited, and a lot of the stuff I wanted was sold out. And when I finally did find something I liked, it was cheaply made and didn't fit right. Like, seriously, not all scrubs are created equal, and it's not fair that I can't try them on before I buy them.

And don't even get me started on the sizing. What they call "petite" is actually regular, and I ended up with scrubs that were way too long for me. And the "butter soft" material they use? Yeah, it might feel nice at first, but it fades like crazy and looks like it's been through the ringer after just a few weeks.

To make matters worse, the second time I ordered from them, they embroidered the wrong logo on my shirt. So now I have to deal with sending it back and paying for their mistake. Not cool.

Honestly, I'm gonna have to talk to my company about finding a different uniform supplier. This is just garbage. And to top it all off, these scrubs are made overseas. Why can't we support American businesses instead? I'm completely dissatisfied with my experience with UniformAdvantage.

I gotta say, I'm not too impressed with UniformAdvantage. I work at a clinic and we order scrubs from them pretty regularly, but our last order was a total disaster. Half the items were missing, and the ones that did arrive were the wrong size or even the wrong item altogether. I've been trying to get in touch with their customer service rep for over a week now, and it's been a real headache. The first time I talked to him, he said he'd email me within 48 hours, but I still haven't heard anything a week later. The best he could do was refund the missing items, but he wouldn't do anything about the incorrect ones, and he refused to refund the shipping cost.

To make matters worse, the sizes are all over the place. They tend to run big, and sometimes they're even labelled incorrectly. I've gotten tops that were labelled as medium, but they were the same size as other small tops from the same product line. And the colors fade really quickly, which is a bummer. Plus, the scrubs wear out pretty fast too.

I've also had a lot of issues with tracking numbers. Sometimes they don't even exist, or they're just plain wrong. It's just one thing after another with these guys. Honestly, I'm so fed up with their terrible service and unhelpful reps. I wouldn't recommend them to anyone.

Yo, I gotta say, I'm pretty frustrated with UniformAdvantage right now. Like, seriously, I've talked to five different people and still haven't gotten my exchange sorted out. I talked to this dude Jason on April 23rd and he said he'd make sure the exchange happened, but then on May 1st I see a refund on my bank account instead. What the heck, man? The exchange never happened!

So then I chat with two other people, Zach and Sarah, and they both tell me I won't be charged a shipping fee and that they'll note it on my account. All I have to do is call in and place the order. So I call in and get transferred to Kevin, who's supposed to help me out with the shipping charge. But then he cold transfers me to some chick named Alexis (I think, I forgot to write it down), who tells me she can't waive the shipping charge either. She says a senior customer service agent will have to call me back between 8am and 5pm Monday through Friday. Like, seriously? My order was $137 and my exchange was only $57. I had to pay shipping to get the items and then another $8.99 to ship them back. And my exchange would have been one dollar less than my original purchase. This is ridiculous.

I needed a white uniform for my graduation on May 18th, and now it's looking like I'm not gonna get it in time. And why does it take six freaking people to process an exchange? This is a total lack of follow-through and customer service. I'm not impressed, UniformAdvantage. Not impressed at all.

I recently made an order for scrubs from UniformAdvantage in mid-May. I was eagerly waiting for my items to be shipped, but after 10 days, I noticed that they weren't shipping. I contacted their customer service team, but they couldn't answer my question without passing it on to some processing center. I had to wait for three more days to get a response, and to my surprise, they told me that one of the pieces was out of stock. I was disappointed and frustrated because I wondered why I was even allowed to order it in the first place. Why wasn't I notified earlier?

I decided to cancel my order, and I informed them. However, they sent me a coupon and told me to choose another piece. I declined the offer and requested that they cancel my order. Unfortunately, I didn't get any response from them. I had to go through their chat line, and the girl who attended to me said she canceled my order. I requested a confirmation email, but I never received it, nor did I receive a transcript of our conversation.

I decided to call them to confirm if my order was canceled, but to my surprise, it was still open. They assured me that they would pass it along to the warehouse, and it would take them 24 hours to verify the cancellation. However, I was shocked when I received a notification that my package had been shipped on Friday night at 12:00 am. I wondered if this was done out of spite. I believe so. To make matters worse, they blocked me from the chat line, so I can no longer use it.

I would advise anyone to stay away from this company. They are horrible. Anyone who refuses to cancel your order shouldn't be in business. I requested cancellation long before the item was shipped, but they still went ahead to ship it. I would like to speak to someone in the corporate office to express my dissatisfaction with their service.

So, I bought some stuff from UniformAdvantage.com. I got 3 tops and 1 bottom, but I really only needed the bottom. But hey, why not get some tops too, right? They said it would take up to 7 business days to get my stuff. But then, 10 business days later, I get an email saying that my full order of 3 tops has shipped. I looked all over my email for another email from them, but there was nothing about the bottoms. So, I contacted customer service and they told me that they sent an email saying that the bottoms were discontinued. But I searched my email again and there was no email about that. So, why was it still on the website then? The rep said that I could buy another item and they would add a discount and free shipping for 3-7 day delivery. I've never heard of a company doing that after you already ordered something. But the rep couldn't tell me why the original bottoms were discontinued or why they didn't tell me about it so I could order something else on time. They didn't even try to help me out. So, I'm done with UA. I'm not ordering the bottoms I needed from them. Now I have to find a local store for bottoms and for future needs. It's just not worth the hassle.

I placed an ordered and purchased several uniforms for our office. Order arrived in a timely manner but unfortunately two uniforms were too small. I personally contacted customer service and asked for a replacement. They agreed and said that I have to send the wrong ones back and I did as they said.
About a week later they finally contacted me and said that they sent everything back to me and will not replace for a bigger size. They claimed that uniforms were already worn. These people from UniformAdvantage are terrible! No matter how many times I've tried to explain that no one even tried them on, they did not believe! Uniforms still had tags and were in their original packages! They refused to listen.
I'm very disappointed with UniformAdvantage!