Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Vehicle Rental and Leasing U-Haul International Complaints #62-81
U-Haul International

U-Haul International review: Trailer rental

B
Author of the review
10:10 am UTC

I rented a car trailer for auto transport from Goleta, California to Standish, Maine. The trailer was rented on September 15th, and returned on September 19th, 2020. We told the staff at U-haul we were picking the car up and bringing the car home to Maine, we gave them Maine licenses. The rate was $55 a day, we opted for extra insurance. I have received a bill for over $2, 000 on top of what I have already paid them. How is this even possible? U-Haul customer service is a joke, and that's if you can even get someone on the phone. We've been hung up on, given no real answers as to why this is the charge for this? If they made a mistake that's on them. I've asked repeatedly for an itemized bill, they can't seem to produce one.. I have talked to ten or more employees at this shady company, not a single one has any answers or can break this down for me. Several staff members laughed at the bill and proceeded to hang up, other just keep picking random numbers out of a hat. One representative said we were charged by the mile, not the day.. This was CAR TRAILER... it even states on their website you are not charged by mileage renting a trailer. This is fraud, this a scam... If you think consumers are just going to pay this outrageous bill, you are seriously mistaken. People need to know what's happening here.. It looks like I will have to get an attorney involved or meet them in small claims court. This has been a complete nightmare.

U-Haul International - Trailer rental - Photo 1
View 0 more photos
More
Send message
Copy link
Report
0 comments
Add a comment

More U-Haul International reviews & complaints

U-Haul International - refuel policy unfair to the consumer 18
U-Haul International - traffic ticket fee 18
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
U-Haul International - scam charges 7
U-Haul International - unauthorized charges 10
U-Haul International - flawed review system do not trust it! 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
U-Haul International - truck rental
U-Haul International - Movinghelp.com Review: Charged Twice, Order Not Booked, Terrible Support, Technical Glitches
U-Haul International - Unprofessional and Disappointing Experience with All Star Movers through MovingHelp
U-Haul International - issue with owner after renting a uhaul trailer
U-Haul International - Disappointing Experience with MovingHelp: Overbooked, Shortened Hours, and Unmotivated Movers
View all U-Haul International reviews and complaints

  1. U-Haul International Contacts

  2. U-Haul International phone numbers
    +1 (800) 528-0355
    Click up if you have successfully reached U-Haul International by calling +1 (800) 528-0355 phone number 0 0 users reported that they have successfully reached U-Haul International by calling +1 (800) 528-0355 phone number Click down if you have unsuccessfully reached U-Haul International by calling +1 (800) 528-0355 phone number 0 0 users reported that they have UNsuccessfully reached U-Haul International by calling +1 (800) 528-0355 phone number
    Roadside Assistance
    +1 (800) 528-0361
    Click up if you have successfully reached U-Haul International by calling +1 (800) 528-0361 phone number 0 0 users reported that they have successfully reached U-Haul International by calling +1 (800) 528-0361 phone number Click down if you have unsuccessfully reached U-Haul International by calling +1 (800) 528-0361 phone number 0 0 users reported that they have UNsuccessfully reached U-Haul International by calling +1 (800) 528-0361 phone number
    Propane
    +1 (866) 963-0286
    Click up if you have successfully reached U-Haul International by calling +1 (866) 963-0286 phone number 0 0 users reported that they have successfully reached U-Haul International by calling +1 (866) 963-0286 phone number Click down if you have unsuccessfully reached U-Haul International by calling +1 (866) 963-0286 phone number 0 0 users reported that they have UNsuccessfully reached U-Haul International by calling +1 (866) 963-0286 phone number
    Sustainability
    +1 (866) 323-4591
    Click up if you have successfully reached U-Haul International by calling +1 (866) 323-4591 phone number 0 0 users reported that they have successfully reached U-Haul International by calling +1 (866) 323-4591 phone number Click down if you have unsuccessfully reached U-Haul International by calling +1 (866) 323-4591 phone number 0 0 users reported that they have UNsuccessfully reached U-Haul International by calling +1 (866) 323-4591 phone number
    U-Haul Car Share
    +1 (800) 223-6218
    Click up if you have successfully reached U-Haul International by calling +1 (800) 223-6218 phone number 0 0 users reported that they have successfully reached U-Haul International by calling +1 (800) 223-6218 phone number Click down if you have unsuccessfully reached U-Haul International by calling +1 (800) 223-6218 phone number 0 0 users reported that they have UNsuccessfully reached U-Haul International by calling +1 (800) 223-6218 phone number
    Supply And Purchasing
    +1 (888) 886-0782
    Click up if you have successfully reached U-Haul International by calling +1 (888) 886-0782 phone number 0 0 users reported that they have successfully reached U-Haul International by calling +1 (888) 886-0782 phone number Click down if you have unsuccessfully reached U-Haul International by calling +1 (888) 886-0782 phone number 0 0 users reported that they have UNsuccessfully reached U-Haul International by calling +1 (888) 886-0782 phone number
    Payments
    +1 (800) 468-4285
    Click up if you have successfully reached U-Haul International by calling +1 (800) 468-4285 phone number 0 0 users reported that they have successfully reached U-Haul International by calling +1 (800) 468-4285 phone number Click down if you have unsuccessfully reached U-Haul International by calling +1 (800) 468-4285 phone number 0 0 users reported that they have UNsuccessfully reached U-Haul International by calling +1 (800) 468-4285 phone number
    Customer Service
    +1 (866) 404-0355
    Click up if you have successfully reached U-Haul International by calling +1 (866) 404-0355 phone number 0 0 users reported that they have successfully reached U-Haul International by calling +1 (866) 404-0355 phone number Click down if you have unsuccessfully reached U-Haul International by calling +1 (866) 404-0355 phone number 0 0 users reported that they have UNsuccessfully reached U-Haul International by calling +1 (866) 404-0355 phone number
    Used Trucks for Sale
    +1 (866) 277-6855
    Click up if you have successfully reached U-Haul International by calling +1 (866) 277-6855 phone number 0 0 users reported that they have successfully reached U-Haul International by calling +1 (866) 277-6855 phone number Click down if you have unsuccessfully reached U-Haul International by calling +1 (866) 277-6855 phone number 0 0 users reported that they have UNsuccessfully reached U-Haul International by calling +1 (866) 277-6855 phone number
    Retail Web Orders
    +1 (800) 528-6042
    Click up if you have successfully reached U-Haul International by calling +1 (800) 528-6042 phone number 0 0 users reported that they have successfully reached U-Haul International by calling +1 (800) 528-6042 phone number Click down if you have unsuccessfully reached U-Haul International by calling +1 (800) 528-6042 phone number 0 0 users reported that they have UNsuccessfully reached U-Haul International by calling +1 (800) 528-6042 phone number
    U-Haul Business Accounts
    +1 (800) 528-7134
    Click up if you have successfully reached U-Haul International by calling +1 (800) 528-7134 phone number 0 0 users reported that they have successfully reached U-Haul International by calling +1 (800) 528-7134 phone number Click down if you have unsuccessfully reached U-Haul International by calling +1 (800) 528-7134 phone number 0 0 users reported that they have UNsuccessfully reached U-Haul International by calling +1 (800) 528-7134 phone number
    +1 (602) 263-6194
    Click up if you have successfully reached U-Haul International by calling +1 (602) 263-6194 phone number 0 0 users reported that they have successfully reached U-Haul International by calling +1 (602) 263-6194 phone number Click down if you have unsuccessfully reached U-Haul International by calling +1 (602) 263-6194 phone number 0 0 users reported that they have UNsuccessfully reached U-Haul International by calling +1 (602) 263-6194 phone number
    Director Of Investor Relations
    +1 (502) 382-7090
    Click up if you have successfully reached U-Haul International by calling +1 (502) 382-7090 phone number 0 0 users reported that they have successfully reached U-Haul International by calling +1 (502) 382-7090 phone number Click down if you have unsuccessfully reached U-Haul International by calling +1 (502) 382-7090 phone number 0 0 users reported that they have UNsuccessfully reached U-Haul International by calling +1 (502) 382-7090 phone number
    Board Member
    More phone numbers
  3. U-Haul International emails
  4. U-Haul International address
    Phoenix, Arizona, 85004, United States
  5. U-Haul International social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2026
  7. View all U-Haul International contacts
U-Haul International Category
U-Haul International is ranked 6 among 85 companies in the Vehicle Rental and Leasing category
#04 Sixt Sixt #05 RentalCars.com RentalCars.com #06 U-Haul International U-Haul International #07 Turo Turo #08 Avis Avis
U-Haul International Alternatives
Zipcar 6 reviews Enterprise Rent-A-Car 954 reviews ACO Rent a Car 11 reviews Turo 36 reviews Fox Rent A Car 112 reviews