My baby was expelled from her infant program yesterday 10/29/09 because I reported them to the health department based on the fact that numerous times I complained to the director about turning on the heat in the school during early time drop off which is from 6:30-to 8am.
When I took my baby yesterday morning at 7am. the teachers were both with coats on chatting away rather than turning on the heat. When I asked the teacher what happened to the heat she said "oh I just turned it on" and just kept on walking. Very rude!. So since I knew it was going to be the same story I took it upon myself to call the health dept.
My baby started school on 9/8/09 on 9/10/09 I had to take her to the ER for wheezing. She was then diagnosed with broncholitis which can later develop to asthma. Since then she has not recovered. She continues to get sick because the school is cold. The director got so upset that he called me at work to say that effective immediately my baby was removed from the school and I had to pick her up. He embarrassed me in front of his staff, treating me like a criminal.
When I asked for my deposit back he said that he would pay me within 30 days but when I asked if I could get it in writing he refused and said that they owner instructed him not to do so. I am so upset and very dissapointed. I really thought the school was worth it.
The complaint has been investigated and resolved to the customer’s satisfaction.