Hi,
Turkey bilkom distributor company complaint
I bought 55c728 tcl tv on 10 November 2022.
The product received had 2 dead pixels.
I returned the product and bought the 55c728 product again, and unfortunately this product had 5 dead pixels.
Then I returned it and bought a new 55c728 product, which is the third TV, and unfortunately this product had a freezing problem and a line-shaped staining problem in the panel.
I contacted Bilkom Turkey.
I said I wanted the product to be changed and that it was a legal right.
However, they said they would not replace the product and could only refund the price of the product.
The reason why I did not want a refund for the product was that these problems took about 5 months and the price of the product I bought for 12 thousand TL was 20 thousand TL during this period.
In short;
You are a global company.
bilkom tcl does not deal with me and ignores my legal right to "change the product".
please contact them and have my faulty product replaced.
https://www.youtube.com/watch?v=Cma5QlPZz_g
Desired outcome: product change.
Service came and installed new software.
It did the spotting/dusting detection again.
However, Bilkom says nothing will happen without staining and does not change the product.
You are a global company, you should solve this problem.
TCL is too bad for us now.
I want product exchange...
