Tsogo Sun Casino Caledon review: Incorrect order, false advertising

On 12/11/2023 I was approached, in the Caledon Casino, by a Casino employee, Robin de Bruin. She came and asked if I would like to participate in the Slots Tournament which would take place on 8 and 9 December 2023.

I asked her twice, just to confirm her response, what the R3000 package included.

Ms. Robin de Bruin stated that the R3000 included the 2-night hotel stay (8-10 December) which she would book and reserve for me at the hotel desk, arrival food and drinks, a Gala night, and the tournament.

I reiterated what she said, so not to be incorrect.

I have been attempting to call Caledon hotel, search my reservation online, call Tsogo Sun in Johannesburg, send emails, et cetera.

None of my attempts have been fruitful.

I would like assistance in this matter, please.

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