I bought a load of stuff off Traxnyc online. It was 2 months late as they decided they didn't want to bother posting it, and yes they didn't bother telling me that either. When the package arrived it was from some Asian company I'd never heard of, the items weren't as described, chipped, bent, rubbish. Part of the order was missing, they told me it would follow a month later, but didn't, they then strung it out for another month constantly asking me "what do you want US to do?!" then finally sent me a refund. which was NOT ENDORSED! so I never actually got my money back. SCAM
OMG, I wanted to tell every body what happened to me, as I spent over $700 with Trax and recieved broken jewlery, part of my order missing, had my order held to random, delivered late, and I was told if I wanted a refund, I had to deliver everything back under my own expence AND pay a 10% reservation fee! Hows that fair, it was either a RIP OFF or their mistake!
I had the jewlery valued by an expert, I ordered SI diamond, I got AFTER MARKET! That wasn't what I ordered or paid for!
How is that fair?! I wanted to buy some jewlery, I paid, I waited, and Trax offered NO solutions! They just asked 'What should we do?' How is that professional?! Don't you have a refund policy?! When I contacted them the last time, they didn't knew they hadn't delivered part of my order, they told me in an e-mail it would be late, then they'd gone and forgotten!
My mum always told me, if you get an exceptionally good, or exceptionally bad service, you leave a reference. That doesn't make me a blackmailer. It makes me a person with oppinions.
I'm guessing you work for Trax.
Why would I want to do 'something bad' to your company? If that was the case I'd report you to CUSTOMS for sending me a parcel from an unethical diamond zone with the wrong papers! I'm leaving a true review about a poor service, and if your only responce is profanities, well...
That speaks volumes more than my complaint ever could.
The complaint has been investigated and resolved to the customer’s satisfaction.