Tranquility Alley reviews and complaints

Also goes by names: Qualityalley and O Langeland

What a strange scam. I ordered a sconce from them on their website using my credit card. They emailed back saying that they were having problems processing the order. They requested that I send them a check or pay through Google. Luckily I went through Google because they weren't responding to my emails/phone calls. After contacting Google about this order from olangeland/Tranquilty Alley/Qualityvalley I finally received the following email from this fake company:

thank you we emailed back stating that the shipment was damaged and replacing . however we issued a refund. if you wish to reorder please advise. thank you

Freaks! I'm not sure what's going on but I'll be watching my credit card statement under a microscope...

I placed a order with tranquility alley in March 2008. I have yet to receive the merchandise or a refund of $133.80. I have made many attempts to notify them by email and phone. They don't respond to your emails. They did attempt to offer other merchandise "ONE TIME" and after I selected another item I was told via email that they were checking to see if they could get the merchandise. They are scammers. They adverstise merchandise they don't have. They ignore you and they really don't care once they receive your money. Please be advised that I have made many purchases on-line with other vendors and Ithis has been my WORST experience. I am so distraught with this transaction! By the way I found the same merchandise for half the price on another wrought iron decor on-line store.
What should be my next step? They still have my money. DO NOT EVER PURCHASE anything from them...I wish that I had seen the complaints against TRANQUILITY ALLEY before placing this order with them.

Pamela Jefferies

I purchased a Rustic Candle Alter from Tranquility Alley, which they charged my credit card immediately. That was back in July of 2007. I have spoken with someone once who assured me that it was on it's way. Since that time I have never received this item. I have sent numerous emails and telephone calls to the company and none of them have been returned.

I ordered two wrought iron wall hangings from Tranquility Alley in October of 2007. My credit card was immediately charged $727.97. A few days later, I looked online at my bank statement and saw that there was another charge from this company for $769.77. I tried to contact them several times through emails and the phone, and their online 'live' help. I did not get any response from them. I then emailed them stating that I was taking my business elsewhere. They emailed me back and stated that they were sorry but the second charge was for additional shipping and they would remove that second charge. Checking my statement for several days showed no reversal of the charge. Again with several emails and once again stating that I was taking my business elsewhere they responded saying that the wall hangings were on their way and they would be giving me a refund of 20% of the charge for the inconvenience. To date there has not been any refund of any charges and no wall hangings. I then contacted my bank to dispute the charges and notified Tranquility Alley of my actions. They responded with an email saying that they had reversed the charges and it would show up in my account in a few days and would I cancel the dispute. I stated that I would cancel the dispute but that I would reinstate it if I did not see any activity in my account with in a week. I reinstated the dispute after the week and also contacted the Better Business Bureau.While on the BBB website I saw that Tranquility Alley had had over 75 complaints in the last 36 months.I wish I had checked them out before I ordered , I would have saved myself a lot of aggravation . I emailed Tranquility Alley and told them I had filed a complaint with the BBB.Once again they contacted me and stated that the charges had been reversed on their end and they would send me a confirmation of that. I never received a confirmation. To date my bank has reversed one of the charges and they continue to work on the second one. Today 1/25/2008 I checked the BBB website and there are now 89 complaints lodged against them. This is a horrible company to work with, I do not recommend doing any business with them. I was happy to see that when googling the company this complaint website pops up. Lets hope that they go out of business soon.