Toshiba Satellite A505-6020defective hd and video and webcam (<3 mos)

M
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a verified customer
Verified customer

Purchased this from Fry's Electronics March 19, 2010.

ISSUES - HARDWARE and DRIVERS
Consistently had video driver flicker fail & recovery issues from beginning. Recently tried and then noticed as of June 1, 2010, Webcam failed to initiate. After loading stat software (more expensive than the laptop) and in the middle of training, this PC failed on me.

Per standard recovery preparation (am IT for over decade), I have a full system backup and restore saved to an external HD and a recent Recovery CD burned (as fo 3-4 days ago). BUT that is of NO USE... as there is no system boot happening. HD fails, F12'd to swap boot order to try from Recovery CD - FAIL, standard default settings and 'repair' utility failed too.

Getting a factory version of Recovery CD will cost $25... WTF??? Why isn't this downloadable from for free from Toshiba?


WARRANTY
Under 3 months (purchased March 19) and the HD partition fails? To repair, had to contact support in Phillipines. Initial tech had to have the situation explained several times, secondary support, same. I knew more about the recovery process then they did. Thanks for nothing - I hate tech support with knowledge based on manuals, especially located offshore.

BACK in AMERICA
Due to Toshiba 'policy' I was told by Customer Service (Case Manager) located in Utah (Eli EmpID #344530)... that instead of receiving an exchange immediately, I would have to send in this brand new PC and be without it for 2 weeks...

I wanted a new one sent out to me - and let them deal with this defective laptop. It is enough inconvenience that I have to reload a new laptop... moreover, I am using my 5yo IBM ThinkPad in the training course now... its ancient, but still working fine btw...

TOSHIBA SUPPORT and WARRANTY SUCKS... probably because the QUALITY IS HORRIBLE... would explain why they have so many constraints on exchanges.

WILL NEVER BUY AGAIN.

P.S. Pursuing complaints on this with Credit Card Company, BBB, and Consumer sites, as well as Toshiba Corporate... here's their info if you have complaints.

=========================================
Toshiba America Information Systems
9740 Irvine Blvd
Irvine, CA 92618

Toshiba Cust Support 800.457.7777

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