Torguard is garbage. They respond slowly to support issues or not at all. They promote services they know are false, don't work or are super buggy. If you request an immediate refund after paying for a service that doesn't work they ghost you. Run away from this company! Total scam!
By the way they have been under investigation.
"Upon investigation, evidence suggests that TorGuard may have lured users into paid subscription plans, deliberately hiding the fact that those plans will automatically renew without further actions by consumers. Evidence further suggests that customers who realize they are being charged without authorization are not able to cancel the unauthorized subscriptions through TorGuard. "
"TorGuard customers allege that the company uses “shady customer service” representatives that intentionally frustrate users from getting a refund under TorGuard’s refund policy. "
I am one of those customers.
Recommendation: Run!!!