Tophatter review: Locked out of my account

My issue is with Tophatter.com which is a 'bidding website' and unfortunately I tried it out and was addicted immediately, and I spent more money than planned. I did bid for items and ordered many things. Initally, I never had to log in, as it took me right to my account.

After 5 weeks bidding I opened the app, and I was asked for my password, which I entered multiple times and I know it was the right one, but I had to click 'forgot password' and a link to reset password would be sent to my email yet it never comes, I tried this step many times in the last week with all disappointing results, I also searched everywhere for a way to contact them and did find one, [protected]@tophatter.com so I sent an email, stating my issues, and still no response. There is really something wrong with the company.

Now I am getting pretty scared as I am disabled and have to be housebound from the start of pandemic. Just a few days ago, I started a new account so I could email them 'contact us', there was just no other way to contact them. I did get a response right away, but all it was showing how to get info on the bidding site. I am really getting frustrated, scared and anxious, especially since I have many items I'm waiting to get status on as they are all paid for.

I would appreciate your help in any way.