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Tixr review: Failure to pay a refund for an event cancellation

M
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5:16 pm UTC
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Last year I bought tickets for an event called Rock the Tides, which ended up being canceled. I contacted the event organizer several times and they told me to wait because there were issues with the insurance company and that I would receive my refund soon. Until now, I haven't received it and I've already missed the deadline to contact my credit card company. I'm attaching the emails I exchanged with the event organizer.

Claimed loss: Refund 1.500 usd

Desired outcome: I would appreciate a response and a solution

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