I ordered DVD's online from TimeLife.com after I saw a commercial. I called to check on my order since I did not receive any shipping information. The rep verified my order and shipping address. After waiting 2 weeks the order still did not arrive. I called again and was told to wait. I waited & called again. The rep said the shipping address was incomplete but assured me it was sent to the incomplete address and I should receive it. I called again after not getting my DVDs, they send they would send out another set of DVDs. Again, I did not receive my order. I called again. In the conversation with the rep, I asked how my order was sent. I got THREE different ship methods in the course of the conversation! I asked for a full refund the REFUSED to refund my money. I spoke with a supervisor who said I have to wait 30 days from 'their last ship date' to request a refund. I told them they have continually lied about my order, that I do not believe they have any intentions of sending my order. I reported them to my bank and made a fraud claim against the company. I also have reported them to the BBB in Iowa. I still have not received either of the DVD sets they said they shipped. I would advise that this company should be avoided.
The complaint has been investigated and resolved to the customer’s satisfaction.
7/29/22 this place is borderline criminal. I suspect the CS i spoke with on 2 occasions is not in or are american. The whole experience seemed 3rd world shsdy.
I couldn't agree with you more time life is an absolute scam of a company
I have no idea how they're still in business
I placed an order and within 10 minutes went to cancel it because the person I bought it for already had the collection
I was told that the order could not be canceled because it had not uploaded into the system that it takes 24 hours.. time life then ship the order out at 6:00 in the morning.. not during business hours
they refuse to send a call tag.
couldn't agree with you more. hard to believe they are getting away with these business practices. well, maybe somebody will take them on eventually.