Tim Hortons review: several things

I have already submitted a complaint regarding my experience. The reference # is as follows WHDMF I have called twice about this. I was told the first time that a copy of my complaint would be sent to the store in question. No response. The second call, I was told the complaint was still being investigated? I have not heard one word nor have I gotten any satisfaction over this. I'm extremely angry that I'm being dismissed by your company. I believe I deserve a refund for what I ordered considering the circumstances. I can say you have lost a customer. I was there on Nov.22, receipt #[protected] order id# [protected] my total was $27.57 my name is Maggie Ray [address removed]