Tim Hortons — customer service
I had filed a complaint against this store in May of 2019 and still have not had anything come of it. This company has proven that their customers mean nothing to them and they can do what they want whenever they want with no consequences. Absolutely pathetic.
My complaint was completely disregarded by the Jamestown location and I deserve to be reimbursed for the order that they screwed up. It was a $27 order and the fact that they were so rude and disrespectful should be acknowledged. That whole store needs to be investigated, everybody fired and a whole new staff should be hired there
Updated by Michellebush · Jan 04, 2020
Excuse the [censored] out of me? I did specify my [censored]ing complaint in May. I got a [censored]ing email from you dickwads staying that you would send that complaint to the [censored]ing [censored] in that Foote ave Jamestown location. It has not been addressed and you do not get to talk to me like I'm [censored]ing stupid, [censored].
I had ordered 4 large double cream triple sugar coffees and 6 sausage, egg and cheese biscuit sandwiches. That order should've taken a little bit of time to gather up and create, especially since there were 2 cars ahead of me. I get my order unusually fast and when I get home, I realize why. All of the coffees were almost all white. Hardly any coffee in them at all. And none of the cheese was melted on the sandwiches. I called to complain to the manager who told me she'd only reimburse me for the coffees since I had put the sandwiches in the oven to melt the cheese and we are then. Fine whatever. I waited over a month for that, never got it. Complained to this department, in which I received an email that stated the district manager would be notified of the situation. Checked my email everyday. Nothing. Figured they were busy and would eventually address it. Nope. So...there. Was THAT specific enough for you? Rude son of a [censored].
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