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I have booked tickets for several matches from ticketgenie.. The website claims that the tickets will be delivered 3 days before the match. The first match is on 16th and I have still not received my tickets. When I read about the grievances of other customers I found out that none of them have received their tickets too. This company is a fraud and PLZ DONT BOOK YOUR TICKETS FROM TICKETGENIE.
Please help me to get my tickets. Please. My mobile number is [protected].
The complaint has been investigated and resolved to the customer’s satisfaction.
On 6th april's morning I tried to book 6 tickets ( 800 each) for the 3rd place match at DY patil Stadium Mumbai on 24th April via my Citibank credit card.
I selected the print at home option, however both the times I didn't get a confirmation on these tickets. After entering my credit card details the server error was shown.
Thinking the transaction got canceled I booked the tickets again, however the transaction was canceled again.
Immediately I checked with my bank (Citibank) and they confirmed both the times my transaction has been approved. The request numbers are 506699 & 520649.
I followed it up with ticketgenie and they sent a mail asking me to share the details of the transaction which I did immediately. But after that there has been no response from their side.
However now on 15th April they claimed the money from Citibank.
I have been following up with ticket genie regularly on this issue but they are not responding to my query. Their helpline number doesn't work and they are not replyin to my mail.
Its not a small amount INR 9800 to be precise how can they cheat people like this, also any solution to get my money back? please help.
Same problem. I booked two tickets, got an email saying the transaction was unsuccessful but didn't get the refund even after 10 days. Nobody picks up calls nor replies to emails.
ticketgenie.in is the worst company, may be run by rowdies, they sent me wrong tickets when I talked to them they asked to bring anybody or go anywhere they do not care. Please careful in dealing with these guys. This is my wors experience dealing with an online company.
another victim! why dont we report it to cyber crime & ban this site?
Hey, I got the number of one of the employees of ticketgenie. I got my refund back, but had to call him again and again. The employee's name is Vijay and his number is +91 [protected]
Or
You can call up their helpline (Which never gets connected) best time to call them on that number is 9.30 AM
Hope this helps.
I am also one of the victims of the same
Same problem here. Looks like a FRAUD compant
Same problem, charged but no tickets in email.