The complaint has been investigated and
resolved to the customer's satisfaction
Ticket GenieRefund against failed transaction

On 28th february'10 i was booking 3 tickets online from for the match between Delhi & Kolkata to be held at 29th March'10. The portal sale of online tickets were taking care by

Unfortunately the transaction could not be completed and the sever got stuck without any response. I immediately called ticketgenie call centre number 080-[protected]; and they confirmed that the transaction was not successful. Then i called my credit card issuer Citibank and they confirmed that Rs. 1560 was debited from account in the name of ticket genie.

I immediately wrote an email to ticket genie on "[protected]; [protected]" and confirmed them the transaction details and my order detail. For the next few days, i didn't get any response and then i called their helpline number they confirmed me that they don't have any information on the failed online transaction. Till data i have called and emailed them at least 15 times, but they are not resolving my issue. Neither i have been given tickets against my order nor they are initiating a refund of Rs 1560/-.

Below are details of my transactions.

Order Details:
29th March - Daredevils V/s KKR (DLF IPL)
Rs 500 * 3 tickets: 1500 + courier charges = Total =1560

Transactions Details
Citibank Credit Card - [protected]
Card Holder Name - Dheeraj Bajaj
Bank Transaction id - 717449
Transaction Date - 28/02/2010
Transaction time - 12:48 pm

Shipping address of tickets
5 - A, U & V
Shalimar Bagh
New Delhi - 110088
Mobile # [protected]


  • Su
    Sureshreddy3456 Apr 21, 2014

    I just purchased IPL tickets, i just loved it!

    0 Votes
  • Su
    Sureshreddy3456 Apr 21, 2014

    I had placed a soundawake tshirt order from tickegenie for the Steve Aoki concert that was held in December. As i wanted to wear it fot the concert I sent them a mail requesting

    if they are able to send it to me immediately. Not only did they send it to me in two days but they also attached a cute hand written note saying " We hope this has reached you in time. Wishing you a fun-filled concert!". I was really touched.

    0 Votes
  • Pr
    Preethi345 Apr 21, 2014

    Guys who faced problem while booking tickets, please contact them, they will assist you to resolve the problem very quicly.

    0 Votes
  • Pr
    Preethi345 Apr 21, 2014

    I booked May Royal Challenger IPL Match. I did not encounter any problems while booking my tickets, got the email confirming my ticket and the required money got deducted. Easy to use, simple way to get my tickets.

    0 Votes
  • Ha
    Harish435 Apr 21, 2014

    I had booked IPL tickets for my entire family (six of us) for using ticketgenie and have not encountered any problems so far. As soon as i paid I received an E-ticket vouchers for the same. This website is very convienient to use as well.

    0 Votes
  • Su
    Sunil Sah Mar 15, 2013

    I have booked four IPL t20 2013 tickets of Kolkata Knight Riders and Mumbai Indians of the day 24th April 2013 an amount of Rs 500 each. I have not get a confirmation message but the amount has been deducted from my debit card. please help my Mobile No [protected]

    0 Votes
  • Ar
    Archie Gerhardi Apr 17, 2010

    I also have had a bad experience with
    I bought tickets online for an IPL game and was promised that these tickets would be couriered to my hotel. On checking in at the hotel there were no tickets. Concierge contacted Ticketgenie and we were told to collect the tickets from the stadium. On arrival there was no representative from Ticketgenie present at the stadium yet many other people who had also bought tickets online and received nothing. Security at the stadium told us that every game this happens. People unsuspectingly purchase tickets online using their credit card, are charged but either never receive the tickets or are emailed an electronic ticket which is unsuable. TICKETGENIE.IN IS A SCAM!

    0 Votes
  • An
    ankdo Apr 17, 2010

    I am facing the same problem but I have raised a query with CITIBANK, they have charged me twice for two failed transactions, the outstanding is INR 9600. Their Helpline number does not work and they don't reply to any emails.

    Kindly tell me how to approach.

    I think we can get it sorted out by our bank also, they have told me that they will investigate the issue.

    0 Votes
  • Al
    ~Alien Apr 14, 2010

    I have same problem. Still waiting calling/emailing for my refund. No response. They claim to be the official ticketing website for IPL! How can we report them as fraud and make them pay our dues?

    0 Votes
  • Da
    Dann Hesse Apr 07, 2010 Means ticketgenie india they are nothing like of usa a american owned company they have outstanding customer service and Care.

    0 Votes
  • Kr
    krishnappa2006 Apr 07, 2010 is the worst company, may be run by rowdies, they sent me wrong tickets when I talked to them they asked to bring anybody or go anywhere they do not care. Please careful in dealing with these guys. This is my wors experience dealing with an online company.

    0 Votes
  • Ip
    iplfever Mar 29, 2010

    Yeah. Same thing happened to me, But fortunately I got my refund after calling them again and again for over a month.

    I some how managed to get the mobile number of one of the employees of ticket genie.

    His name is Vijay. His number - [protected]. Call him up, he can be helpful.

    Hope this will help you out


    0 Votes
  • Jo
    jondez07 Mar 25, 2010

    Not a good idea to post credit card number

    0 Votes
  • Sa
    sanjeev.dhanaraj Mar 25, 2010

    Same thing happened to me. The customer support number just keep ringing. No response for 5 emails I sent.

    The customer support is the worst one I have ever dealt with as they don't even answer

    0 Votes
  • Ti Mar 24, 2010 Is not affilated with ticketgenie.In is a great comapany with great customer support.

    -1 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.