ThingsRemembered review: sales manager

I ordered 2 baby gifts online on dec 27th. Hoping to avoid the after christmas rush. Got an email asking me to call due to an issue.
I was told by the sales guy that my order was cancelled since one of the gifts I ordered was not available in the store. I asked him if he could let me know which other baby gift frames were available so that I could order the engraving and avoid the wait. He said he was too busy and said he would call me back in 15 minutes. No return phone call. I recieved a subsequent email stating my order was processed. I went to the store the next day for pick up. The sales woman was very helpful but said she will need the sales manager "the partial bearded guy" to help with my order since it was cancelled. The sales manager was the one who had spoken with previously so he was aware of the order. He reiterated that my order was cancelled and that I would have to pick new gifts which I did. I requested if he could prioritize engraving since I had ordered the previous day? He rudely said "I have 8 other orders ahead of you, do you want me to call each of them that I cannot get their order to prioritize yours?" I was shocked at his rudeness. I explained to him that most companies would send an email when an order is cancelled, he further argued with me that I should contact my bank for the refund of the first order. Things remembered should fire this manager, I love things remembered and found this to be the worst experience!