The complaint has been investigated and
resolved to the customer's satisfactionResolved Thermasol Steambath — Terrible service and products
resolved to the customer's satisfaction
I have purchased a Thermasol Steambath. It is a Steam generator designed specifically for acrylic and tile steam rooms. Thermasol tells you that it must be installed in a "steam rated" steamroom which mine was. I actually ordered a Maax brand steam room after speaking with a Thermasol representative because Maax at the time was purchasing Thermosol's steam generators for their acrylic steam room systems. After a few months of use the hot steam from the Thermasol "No Touch" steamhead melted and ruined my very expensive steam room !! The Thermosol product must not be installed in acrylic steam rooms but the will not tell you that or even warn you. After the fact I have learned that other manufacturers will tell you that their steamhead must what is called a diffuser to keep the hot steam away from the acrylic. Thermasol does not make a diffuser nor do they tell you you need one. Now I have a $20k remodeled bathroom with a steam room I cannot use. Thermasol is more concerned with selling more units and will not help you if you have a problem after the sale. I would not ever buy any Thermosol products. There are many high quality competitors that will value you as a customer. Below is a message from Mitchell Altman the companies president. They have no interest in helping people. They will tell you that they have lots of systems out there with no problems. Well mine has a problem! I don't care if when they keep telling me other people don't have problems. Make my expensive system work as it was designed to ! It is very poorly engineered and must not be used in acrylic, period !
Mitchell inherited the reins of the company from his father Murray Altman who inherited from the founder of Thermasol David Altman who passed in 1971. I'm sure David Altman would not be proud of how his grandson treats customer in the business he built. They do not have any integrity in the way they do business.
Stay away from Thermasol for your high end bathroom, gym or spa.