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... about 1 year ago I placed an order for our company with Rebirth/Fitnessplus/the Pulse Group USA for 1 cybex leg press, 1 cybex 45° calf machine and 1 hammer strength bicep curl. I then paid $5,885.00 to the Pulse Group USA account for the 3 machines, including shipping to Germany. Supposedly, the refurbished devices should be ready for dispatch within 6 weeks. That started the dilemma. The contact person assigned to me simply does not answer and does not respond to my numerous emails and telephone inquiries. John Greeley, as "Head of Sales", then communicated reassuringly and actually promptly, so it took me a while to come to the conclusion that the devices were not available at all. What finally convinced me was the statement that certain spare parts were allegedly not available from Cybex USA or are currently not available due to Covid. After my personal call to Life Fitness, this turned out to be a simple lie. I then canceled my order and requested a refund of the amounts paid. First, credit notes were sent to me, which are then supposed to be released for payment by the accounting department (Denise Barry) and the CEO. After there was no response to my request for payment, I received an email from Denise that it would take another 3-4 weeks. After the 4 weeks, Denise was away on vacation and could not be reached again. I then "complained" to John Greeley again, John reassured me with decisive words and after a while Denise emailed me again and apologized again. so the dance went on and on over the summer until I finally escalated the matter to our attorneys for a lawsuit against the Pulse Group USA inc. for payment and to file criminal charges against John Greeley and Denise Barry personally for fraud. We'll see what comes of it. Regardless of the possible outcome in court, after more than 40 years in the fitness industry, I never imagined that people would be so deceitful and always find their victims. How is it possible that people like the aforementioned John Greeley and Denise Barry get off scot-free for so long and push their swindle on and on without a prosecutor really taking care of the matter once and for all and putting an end to the hustle and bustle. to John: I'm in the US regularly as 50% of my family lives there. Assume that I will do everything humanly possible to find you and Denise. just count on it...
