I had recently agreed to be a reference for a friend of mine for a payday loan. (I did not sign any papers, just provided my phone number and name). Long story short, my friend missed the payment due date and they are now calling me 5 times a day looking for him. They have his number and address, the last time they called was today and they informed me that if someone didn't pay the fullamount they wouldcontinue to call me 5 times a day, those were her exact words. So I decided to take it a step further and contact the head office in Alberta, and file a complaint. The man on the other line was VERY rude, and Asked me to stop talking about 3 times. He basically told me it was my fault and said I was stupid for "vouching" for my friend. When I agreed to be a reference I was informed that i was not involved in the "loan" part, and I was just a reference as a reference on a job application. Now I have no where to turn to stop this "cash store" from calling my home 5 times a day. The head office obviously doesn't want to believe that their franchises could be capable of such a thing. I was very insulted with the way this man went on. I wouldn't reccomend borrowing or being a "reference" from the cash store, it is definately not worth it.
The complaint has been investigated and resolved to the customer’s satisfaction.