The Brick reviews and complaints 2
View all 1334 complaintsThe Brick - no customer service
I ordered a dishwasher online over the boxing week sale, was told by sales reps that there were plenty of stock in Montreal, paid my money and now after calling last night to verify if it had arrived at the store, I'm told it won't be until February sometime. Multiple times I'm told that they will get back to me by a certain time, no call. They won't answer at the store. I just want my money back. Will not be buying anything else from the brick. Customer service seriously lacking
The Brick - stove - fridge - dishwasher
I bought 3 appliances on august 19th 2019.. Still not delivered. The brick has been paid since august 19th (making money with my money but I have no appliances!). The delivery date was postponed 3 times and I was never advised. I have to do my own follow-ups. Next delivery date is oct 24th («maybe» they said!). At first they told me sept 11th, so I sold my 3 appliances 2 days before so I could clean up and be ready for delivery. I have no appliances ever since! This is the worst service ever! After all my complaints (many many phone calls and going to the store twice) they never tried to help in any ways. I'm the one who came up with a solution: lend me a stove & fridge. Finally they came up a solution for my dishwasher: we will split the order as it is available. Why didn't anyone think of that before? They called me on monday to advise of my dishwasher delivery the next day (oct.8th). I waited all day! No one came! Nobody cares about customer service at the brick. Today, oct. 14th, I am suppose to get my dishwasher: I have an appointment (they never showed up!). It's the 4th time I take a day off for the damn appliances. I should get (without asking for it) a reasonnable refund for all the wait, the hastle, the frustrations, the stress and those days at work I have to give back (1st day «unpaid»)! The brick = worst service ever. Can't wait to see the condition of their products. I am so worried this roller coaster ride of anger & disappointments will go on if ever I need «after sale-service». See invoice : 081993mdool
They didn't show up on tuesday nor on wednesday like they were supposed to as the clerk had told me the week before. They don't even honor their own word! NOBODY bothered to called me on monday nor tuesday nor wednesday to let me know i shouldn't waist another day waiting at home... I have to call and do my own follow ups! I am tired of not being advised, waiting for nothing, having to arrange overtime with my boss to give back that lost time for the Brick - WORST service ever!
I have a new appointment for saturday oct. 19th... and the damn roller coaster goes on!
The Brick - where customer service isn't important AT ALL!
Latest The Brick Reviews
WARNING No refunds Warranty and service experience Sofa recliner I’d rather give ZERO stars Leather ReclinerGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!