The complaint has been investigated and
resolved to the customer's satisfactionResolved Terri Levine Business Coaching — No refund
resolved to the customer's satisfaction
I took a 2-day seminar from Terri Levine, self-proclaimed "Guru of Coaching(R)" which turned into a major sales pitch for a one-year VIP mentoring program on the second day.
I applied for the VIP program Oct. 4 2009 at the seminar. The cost ($17, 500), came with a guarantee that I would increase my income by at least $100K the first year as long as I did everything Terri Levine said. I paid using my debit card.
On Oct. 5, 2009, the day after the seminar ended, I still hadn't heard whether I'd been accepted into the program when I received a telephone call from my fraud protection service stating someone was trying to charge $17, 500 to my debit card. I told them it was an approved charge, but because it was over my approved daily limit, I was told by my credit union (First Technology Federal Credit Union) that I'd need to have them break it up into 3 payments of $7500, $7500 and $2500. I told that to Pat Z., the admin to Terri Levine, and asked her if the fact they were charging me meant I had been accepted into the program. Pat said it did. This was Oct. 5, 2009.
The next day (Oct. 6, 2009) I had serious misgivings and cancelled my registration that night with an email to Pat, Terri Levine, and Donna, Terri Levine's client care coordinator. I received the following email on Oct. 7, 2009 from Pat:
- - Hi Yvonne. Terri is out with VIPs all week [note: this is the VIP program from the previous year and she was not gone, she was at another hotel in PA for only 2 days: wed/thu, Oct. 7/8] and gone next week on business. You did sign a legal agreement, that is not cancelable, and Terri accepted you in good faith. She did turn down others because she can only take a certain amount. Remember, you do have Terri's 100K guarantee. Donna can schedule your coaching date with Terri right away so that you can start ringing the cash register immediately. And, Donna is sending you homework (if not sent already) and other things which you can start on right now, you don't have to wait till your day with Terri. I am copying Donna in on this message so that she will contact you to schedule your coaching date with Terri as soon as possible. Warmly, Pat Zickefoose, Personal Assistant to Terri Levine, The Guru of Coaching Ã�Â® www.LevineBusinessCoaching.com www.TerriLevine.com www.CoachInstitute.com www.TerriLevineSpeaks.com
The statement that Terri can only take a certain amount of clients, and that she refused to take some people to fit ME in is completely untrue. Ms. Levine approached at least two members I have spoken to who had told her they could not afford it and offered them more affordable deals.
I learned about this directly from the two individuals. She had told us (the 37 attendees of the seminar) publicly that she would not offer separate deals, and that if anyone told her they couldn't afford it, it wasn't the right program for them.
The day after I cancelled I started receiving dozens of emails from Donna, Terri Levine's client care coordinator, with VIP program materials. I emailed Pat Z., Donna and Terri Levine again stating I didn't want anything but my money back, and to please not send me any more emails about the program. I've not opened any of them, and I've heard nothing of a refund.
Also, today (Oct. 8, 2009) Ms. Levine advertised on Facebook for MORE VIPs for her program. Obviously she still has room for more, so letting me into the program didn't keep her from letting anyone else in. I have written the organization copying all three women and have only received that one response from Pat Z., the admin, on the 7th.
To date I have received no services for this money, and no refund so far. I'm out $17, 500, $2, 500 which was taken out AFTER I wrote to cancel the program, and obviously I cannot enter a mentoring program when I cannot trust the company.