Tern Bicycles’s earns a 4.3-star rating from 6 reviews, showing that the majority of cycling enthusiasts are very satisfied with their bikes.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
Disappointing Quality of Accessories
I recently purchased a Tern bike along with some accessories, including a Tern bag and a Tern Luggage Truss. Unfortunately, during my commute to work, the Luggage Truss broke into two pieces, causing the bag to fall onto the road. Thankfully, no one was hurt, but the poor welding quality of the truss was evident. This experience has left me questioning the durability of Tern's accessories, despite their claim of being 'Built to last'. I hope my bike holds up better than these accessories did.
-
Pros
- Innovative folding designs
- High-quality, durable frames
- Eco-friendly transportation
- Wide range of models
- Excellent customer support
-
Cons
- Premium pricing limits accessibility
- Heavier than some folding bike rivals
- Limited dealer network can affect service
- Niche product line-up may not suit all riders
However, if you have something to share with the others, you can write a complaint
If you represent Tern Bicycles, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Is Tern Bicycles legit?
Tern Bicycles earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Tern Bicycles has claimed the domain name for ternbicycles.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Ternbicycles.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Ternbicycles.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several mixed reviews for Tern Bicycles have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
We looked up Tern Bicycles and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
About Tern Bicycles
Here is a comprehensive guide on how to file a complaint or review about Tern Bicycles on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Tern Bicycles in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Tern Bicycles.
- Include key areas such as transactions with the company, nature of the issue, steps taken to resolve it, personal impact, etc.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Use the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review about Tern Bicycles on ComplaintsBoard.com. Remember to focus on Tern Bicycles throughout the process.
-
Tern Bicycles contacts
-
Tern Bicycles emailsdale.aguas@ternbicycles.com99%Confidence score: 99%Managementangela.kajita@ternbicycles.com98%Confidence score: 98%arleigh.greenwald@ternbicycles.com95%Confidence score: 95%
-
Tern Bicycles social media
PerformanceBike
9 reviews
CycleBoard
8 reviews
Cambria Bikes
10 reviews
BikeBerry
28 reviews
Aztecs Bikes
1 review
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!