I haven't made a claim but I was amazed to look at this company on line and be immediately directed to this site where there were so many complaints. I ordered boots. Didn't receive them and after many phone calls I was offered a different style which I was promised would be the same price. I received the boots with an invoice for double the expected price so called and was assured that it would be sorted out and I only had to pay what I expected. I spoke to the proprietor who was unbelievable. He owes me £22.