Tax Product Group / SBBT review: Tax refund

My federal tax return was issued 3/9/2022, it was returned by Citibank because they closed account. The money was received back to SBBT on 3/14/22, I was never notified of this and spoke with the IRS on 9 different occasions to finally be told they did not have the money, Turbo Tax, SBBT had the money. After days of calling, I was told they mailed a check which I never received, as I sold my home although mail forwarding was in place. They stopped the check and claim to have issued another check as of 5/4/22, which was the date I was told it would be mailed. I called back on 5/9/22 and was told the check was not sent out until 5/6/22. It is now 5/17/22 and still no check. I need my money, as does everyone else. They deducted their fee and owe me $8439.96. I don't know what else to do. I was told my check could not be express mailed even if I paid fee. I was told that they would not update my current address even if I provided my lease and proof so I am at the mercy of reps that work from home and continue to give me the run around. I have been out of work since 01/22, and really need my refund. Please help. My phone number is [protected]. Thanks Tyrone Hudson, upset customer.