The complaint has been investigated and
resolved to the customer's satisfactionResolved Talk Fusion — Do not do this
resolved to the customer's satisfaction
Hello everyone, I just wanted to advise everyone to stay away from Talk Fusion. The business is very shady, and Bob Reina wouldn't know what professionalism is if it hit him in the face. See below email correspondence when one of my team members was having problems, and how he reacted to it. I arranged it in Chronological order for easier viewing.
I asked him a very simple question, and he immedietly jumps and plays the blame game and firing insults:
From Matt Burns
Sent: Tuesday, April 29, 2008 12:40 To: [protected]@gmail.com; [protected]@talkfusion.com
Subject: David B[/font]
I received a call from one of my team members, David B. He had a couple of concerns:
A new program called mixpo, that is similar to Talk Fusion, but only has a monthly fee and no initial cost. Have you heard of this, and if so how do you sale TF over it?
He also was having problems with his contact list, and someone in support named Bob was rude with him (I read the emails). This is disappointing, and makes me very hesitant about bringing on new associates. Is this Bob Reina?
Any input on either issue would be appreciated.
Matt, This email is a PERFECT EXAMPLE of a concern that I have and yes, it is the Bob that owns the company.
If you are selling a product, isn’t it your responsibility to learn the product you are selling and how to position it if you are showing its value over a potential competitor? The last time I checked I am paying you a commission for selling our product, right? So, instead of labeling something a “concern”, you should be able to look at Mixpo’s web site and notice the MAJOR differences right away.
As a quick example, where on their web site does it talk about their ability to deliver their emails? If they are not whitelisted like Talk Fusion, then their deliverability rate will be approx. 55% which means over half of their email may be rejected and not reach the inbox.
I guess I missed their templates that surround the video. I guess that do not have the hundreds of professionally designed templates that Talk Fusion offers; both personally and for business. I also guess that I missed the ability for them to design a Custom template for their business as well.
Also, I do not see their ability to stream in Windows Media which is by far the most popular streaming application in the world. It compresses better which means you will not have longer buffering times. But, I guess that is not important, right?
What about the tons of professionally pre- recorded Videos Talk Fusion offers. Perhaps I missed that on their site as well. I could sit here for the next 4 hours and note the MAJOR ADVANTAGES Talk Fusion offers; too bad you cannot but instead, list it as a “concern”. Truthfully, it is a “concern” for me that you are trying to sell a product that you do not know very well despite the fact that the company offers TONS of training including webinars, conference calls, and much much more.
Where on Mixpo’s site do they give you the opportunity to CHANGE YOUR LIFE? Did I miss that one as well?
Now to David’s comments. My comments to him were PERFECTLY JUSTIFIED and he would get the exact same answer if he sent the same email to us again. Simply, David thought he should be given the ability to extract singular emails from a folder. As explained to the filed on multiple occasions, when you have a large contact folder, your computer will time out if you are extracting contacts from a large list. Previously, when you have a folder list of 250, it is not an issue as your computer would handle it; however when the list gets larger than you cannot. To wit, David also thought he should not be charged for individual contacts as he only wanted to send video emails to them on occasions yet he wants us to store his videos, report on them, handle SPAM complaints, and do all of the other services we provide for free. Sorry, not a good business idea.
David was answered in a polite fashion until he began to be disrespectful at which point I got involved. You MUST understand this Matt. Nobody will ever be disrespectful my Customer Service personnel or anybody else at Talk Fusion. It is not acceptable under any circumstance.
What you should have done is be able to answer David’s questions but from your email to us, your product knowledge is extremely weak. Thus, David contacts us with his “Suggestions” which are really poor ideas. What you should be doing is asking David why he was so rude to us? Not sending an ill-based email to Tim and Peggy, who by the way is no longer employed at Talk Fusion.
Tim, I will leave it your hands from here. I would not spend more than 5 minutes on this issue as I already have. You know what to do from here. Matt needs to follow your success or let him do things his way without any time spent from you.
Sent: Tuesday, April 29, 2008 6:55 PM
To: [protected]@talkfusion.com; Tim Kugler
Subject: RE: David B
WOW! You preach, did I say PREACH, It is never too early to bring on new associates. Earn as you learn right???? Guess that doesn't apply here huh?? And no, you do not pay me a commission, This was an investment on my part.
I ask a simple question, and I get this reply? How about "Matt, this is how we are better. Thanks a lot, Bob"
Instead, I get the below message.
Don't worry Bob, I will quit wasting MY TIME reading the JOKE below.
Here is a life lesson for you.
I have a multi-millionaire from this industry.
If I were you, I would close my mouth, swallow my pride and learn from one of the best. If you read the email, the competitive advantages are right in my email.
From Matt Burns
Sent: Wednesday, April 30, 2008 7:41 AM
To: [protected]@talkfusion.com; 'Tim Kugler'
Subject: RE: David B
Thats funny Bob. Thanks for the advice but I usually only ask people I respect for "life lessons. Congrats on being a mult-millionare, you should get a box of cookies. Thank God you are not me!
If that was the case I would feel perplexed to throw blame on everyone around me, and flex my ego everytime someone asks me a question that I don't want to answer.
I read your email, you know what kind of person you are and I don't have time for you!