Tajima Direct review: Lens replacement for sunglasses 4

Takes a hard line NO Customer Service It will be Your fault

My original Maui Jim sunglasses had a subtle mirrored effect. I originally picked a brown 15 colored lens to replace my scratched lens. When I was ordering my new lenses a man, (who turned out to be the owners son), suggested I mirror them in gold. I thought because my original lens had this subtle mirrored effect that I needed to add the gold. I expected them to come back similar to the originals. My glasses came with a Hollywood bright mirror reflection, nothing like the originals. I was told they would fix them if I paid them 50% more and sent them back (I was told 50% is their cost) and I was lectured by the owner of the company who insisted that I should have known by viewing the little circles of color on the Tajima web page, that I should have known better. I must say I know nothing about how lenses are made or colored. I took the suggestion because I thought they were trying match my original pair that I sent them and that I had ordered incorrectly. I thought the gold was necessary to add to the lens to make the subtle mirrored effect like the original Maui Jims. It was a misunderstanding. I asked the owner several times to take half the cost to send them back and correct the problem, but he insisted I pay the entire cost even though the gold mirroring was his company's idea not necessary. They are telling me this all my fault when I took their suggestion. They knew that their mirrored finish was nothing like on the original Maui Jim lenses and they should have told me, but they did not. Now I am supposed to pay again. He said his margin was 50% But there is a website that advertises them 50% off. If his cost is really 50% I guess he was giving them away free on Pay Few on thanksgiving day? He also made a big deal about his son attending Stanford as though it had anything to do with customer service? Am I supposed to be wrong because his son is a Stanford graduate? I want a bigger discount I doubt his cost is 50% I did ask him to show me the numbers The glasses look like a clown should wear them.

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