T A I Shipping (Pvt) Ltd, review: unethical behaviour

We are well known shipping company in sri lanka.wanni gamage sandu kapila kumara (n6591572) was our seaman travel from colombo to kuching(ak 46/ak 5212) on 8/6/2017 .but officers of the counter 29 in colombo airport denied to travel him if he had valid visa, letter of guarantee from megakina shipping sdn.bnd (vessel name" mv yu lee 88)", cdc(046544) & passport.no one hear when he talked with that counter's officers & this incident is black mark to our company.we request our lost (tickets money) due to these reasons.following are ticket details
Colombo to kuala lumpur - wefe9l
Kuala lumpur to kuching - ol5t3t

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