I ordered this (nearly) $60 sleep mask on December 20th and received a prompt order confirmation that served as my receipt. The expectation at the time the order was placed that shipping would be approx 4 business days with delivery approximately 10 days after the order was placed. Over the course of 20+ plus days I sent Sure Sleep's support team no fewer than 5 emails asking for either a tracking number or an expected shipping date / status. To date, I have not received a single reply from the company.
My last email to the company directed them to cancel my order and to expect a return of my funds through PayPal. PayPal has in fact issued a credit without debate.
Buyer beware of this company's claims and their promises of efficient customer service. I suspect that this is a fraudulent enterprise in business to lure paying customers with over-hyped claims without delivering a product or a service.
Desired outcome: A full refund and a fair warning to all consumers who are considering products from Sure Sleep or Northstar Media Inc